N2Growth Blog

AUGUST 24, 2010

Until recently, loyalty was the cornerstone of that relationship. Yet many employees, professionals and faculty cling to old assumptions about one of the most critical relationship of all: the implied, unwritten contract between employer and employee.

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Blog Brand Consultative Depreciation 420

N2Growth Blog

OCTOBER 20, 2010

Self-Serving Nature : If a leader doesn’t understand the concept of “service above self&# they will not engender the trust, confidence, and loyalty of those they lead. Successful leaders focus on customer satisfaction and loyalty. They are active listeners, fluid thinkers, and know when to press-on and when to back-off.

Blog 420

Blog Meyer Short-term Learning-by-Doing 420

N2Growth Blog

JANUARY 3, 2011

Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. Even if the above areas are not yet in decline, but you are witnessing unusually slow growth or zero growth you still have a problem.

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Restructuring Blog CEO Brand 294

N2Growth Blog

JANUARY 10, 2011

They are the ones who have earned the trust, loyalty and respect of their co-workers. Here’s the thing…you really don’t need to work too hard to identify leaders within an organization – they are the ones taking on the greatest levels of responsibility and delivering on their commitments.

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Leadership Blog Consultative Brand 419

N2Growth Blog

NOVEMBER 29, 2010

Some employers believe in providing a little something extra to all employees during the Holiday Season as an expression of gratitude for their loyalty and contributions during the year without regard to performance.

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Blog Metrics Brand CEO 365

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Retention Is Key.

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Quality Succession White Paper Customer Loyalty 182

QAspire

JULY 27, 2010

When you consistently focus on delivering value, your customers move higher up in the value pyramid from “ experience ” to ‘ belief & trust ” to “ loyalty ” to “ advocacy ”. Mobile service providers seems to be coming up with such improvements / innovative offers, periodically to sustain loyalty of customers.

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Quality Long-term Loyalty Compliance 141

QAspire

AUGUST 10, 2010

Customer’s loyalty and further, advocacy only comes when you know how to deliver the basics right. Once you have these basics right, your efforts and investment on delighting your customers through various innovative and inclusive programs will yield the right returns. Right cherry on the right kind of cake is a delightful combo!

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Quality Blog Management Mission Statement 154

N2Growth Blog

DECEMBER 16, 2010

Covey has garnered the loyalty and love of her students, something that she still evokes in my daughters even though they have long since left her classroom. but you’ll not find that here. Finally, as a result of her attention and focus on attending to the specific needs of each child, Ms. For me, Ms.

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Great Leadership By Dan

JULY 2, 2015

Make it the first order of business to drive the metrics of customer loyalty and customer profitability. Accelerate CCO Value Right Away Put the CCO in the position of doing specific and tangible work within the first month of the job. Engage the leadership team to be personally involved in guiding version 1 of the five competencies.

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CEO Succession Customer Loyalty Tactics 120

Strategy Driven

JULY 11, 2013

We explore the value of focusing on customers’ business results and how to implement such an approach so to earn greatly customer loyalty and higher profits. how Accelerator Selling addresses the customer’s desired focus on business results. actions necessary to implement a selling process focused on achieving business results.

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Marketing Customer Loyalty Competitive Advantage Resistance 70

Building Personal Strength

SEPTEMBER 26, 2010

.” - John Kenneth Galbraith, American columnist (1908-2006) “Nature has given us two ears, two eyes, and but one tongue - to the end that we should hear and see more than we speak.” - Socrates, Greek philosopher (B.C.

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Shaw Licensing Loyalty Learning-by-Doing 92

Tanveer Naseer

FEBRUARY 9, 2016

Why businesses need powerful narratives Storytelling is being increasingly utilized for building customer loyalty externally, as well as for motivating internal stakeholders and developing stronger connections among employees internally. Why are stories the chosen tool to achieve these aims? “You

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Storytelling Leadership Education Audience 100

N2Growth Blog

JUNE 17, 2010

From that point on, loyalty means executing the decision as if it were your own.&# - General Colin Powell “Develop success from failures. Disagreement, at this state, stimulates me. But once a decision is made, the debate ends.

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Definition Blog Leadership Covey 348

N2Growth Blog

NOVEMBER 3, 2010

For instance, there is a story of when General George Washington was dangerously close to losing the faith and loyalty of his officers at the close of the Revolutionary War. Historical examples such as with world leaders like Churchill or Eisenhower are more widely known.

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Influence Blog Leadership Video 335

N2Growth Blog

JANUARY 18, 2011

Patronizing, belittling or sarcastic leaders forgo trust and loyalty to prop-up their ego – big mistake. link] Mike Myatt Thanks for the kind words and for sharing the link Geoff. link] Mike Myatt You’re most welcome Sir. link] Mike Myatt True words of wisdom Bert. Thanks for sharing Bert. Attitudes are ingrained into people.

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Leadership CEO Blog Learning-by-Doing 420

Harvard Business Review

FEBRUARY 20, 2014

This represents a significant shift in the conception of citizenship — turning an institution steeped with notions of collective identity, belonging, loyalty, and perhaps even sacrifice into a recruitment tool for bolstering a nation’s standing relative to its competitors.”. Even top performers need a platform from which to succeed.

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Globalization Loyalty Short-term Sports 8

Harvard Business Review

APRIL 19, 2011

Our service margins are up approximately 10% since we started our reinvention, and between 2006 and 2009, U.S. There is an even greater sense of shared purpose and passion when it comes to service, and the new hires are driving greater customer engagement and loyalty. employee attrition was cut in half.

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Call Center Attrition Hotels Metrics 15

Harvard Business Review

APRIL 8, 2014

Companies like Vodafone are putting more emphasis on employees’ loyalty, track records, competence and common sense, all commonly found in older workers. Vita Needle does the same, noting that loyal older employees not only enhance the company’s reputation, but also yield higher quality work and attention to detail.

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Absenteeism Human Resources Talent Management Short-term 10

Harvard Business Review

OCTOBER 21, 2016

In 2013, GE had reduced greenhouse gas emissions by 32% and water use by 45% compared to 2004 and 2006 baselines, respectively, resulting in $300 million in savings. Building Customer Loyalty. Since 1994, Dow has invested nearly $2 billion in improving resource efficiency and has saved $9.8 Some 62.4% Attracting and Engaging Employees.

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Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

APRIL 23, 2012

By the end of 2006 we had created the #1 most requested inventory software for use with QuickBooks and were solidly profitable. We also believe that what we call the The Five Non-Negotiables must be present for a paired leadership program to work: Respect, belief, trust, loyalty, and commitment.

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Team Leadership COO Software 15

Harvard Business Review

MAY 22, 2014

In 2006, Netflix tapped these brainiacs by offering a million dollars to anyone who improved its home-grown algorithm to predict movie ratings. Invariable personalization is less like an upsell and more like great customer service, a soft-sell technique that builds loyalty with customers.

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Banking Engineering Loyalty Travel 8

Harvard Business Review

AUGUST 16, 2017

Both companies were led by visionaries, both offer high-end versions of commodity products, and both enjoy fierce loyalty from customers. The better analog for Tesla may be the Sony Librie and other early electronic book readers, introduced at great expense and fanfare between 1998 and 2006. None of them succeeded.

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Supply Chain Automotive Disruptive Innovation Transportation 11

Harvard Business Review

MAY 21, 2015

” That was 2006. It can be hard to find the emotional core, or the “you,” inside of presentations on “robust product road maps” or “incentivizing customer loyalty,” but it can be done with a bit of story “therapy” similar to what we do with Mortified performers.

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Storytelling Audience Conference Customer Loyalty 8

QAspire

FEBRUARY 17, 2015

There are a few bloggers who inspired my blogging journey that started in 2006 and Michael Wade tops that list. His blog Execupundit offers a daily dose of provocations, ideas, inspiration and links to great content on leadership and life. Here are a few insights on organization life extracted from posts that I loved reading.

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Organization Cooper Loyalty Objective 70

LDRLB

SEPTEMBER 24, 2012

In 2006, I studied the integration of artists into churches in Western Canada, as part of my Master’s Major Project. It is little wonder that loyalty is dropping while selfishness is increasing. I compiled my results into this book. Please email me directly if you would like a copy. What do we really expect as leaders?

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Human Resources Loyalty Project Long-term 158

Harvard Business Review

APRIL 4, 2016

As a result, my company Frontier Strategy Group has forecasted Russia’s economy to grow at an average of around 1% YOY during the next three years (lower than its 3% YOY growth between 2006 and 2014) — not the rapid bounce-back companies are hoping for. How to create growth in a stagnating market.

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Depreciation B2B Price Crisis 8

Ask Atma

MAY 20, 2012

Integrity – ability to inspire/engender trust and loyalty. This is so you can review regularly and with rigorous honesty how you are doing individually and organizationally against the big four issues of transparency (Rawlins 2006): 1. Systems intelligence – sensing the big picture and how things connect.

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Team How To Knowledge Management Self-aware 52

Harvard Business Review

JANUARY 28, 2013

Customer loyalty like this might seem like a nice problem to have—and it is. Acquired in 2006 for $7.4 You still owe us big time for introducing us to Jar Jar Binks." Another registered doubts with a phrase featured in many Star Wars movies: "I have a bad feeling about this.".

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Franchising Licensing Merchandising Film 8

Harvard Business Review

AUGUST 22, 2016

I myself wrote admiringly about the firm’s practices with respect to venturing in an article that was published in 2006. Then we looked at what indicators might predict whether our drivers were improving or not (customer complaints, net promoter scores, sign-ups for a loyalty program, and so on).

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Company Competitive Advantage Bureaucracy Retail 8

Harvard Business Review

AUGUST 7, 2013

It is this deeper narrative that creates real loyalty and authentic evangelism. It wasn''t until 2006 that Bill Ford (Henry''s great grandson) and the board of directors found a leader that understood the Ford narrative and knew how to act Ford-like again. Some companies succeed at this, some don''t.

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Company Mission Statement Committee Short-term 8

Harvard Business Review

SEPTEMBER 23, 2015

Corporations and LLCs are controlled by human beings with pulses, hearts, families, loyalties, and a preference for working with people they trust. According to a 2006 SHRM report, increasing employee engagement not only saved one of Caterpillar’s European plants $8.8 Recognition of humanity goes a long way.

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Bottom-up Attrition Absenteeism Social Capital 8

Rajesh Setty

SEPTEMBER 29, 2008

Demonstrating Fake loyalty You can read a blog for a long time and reach out to a blogger OR you can read a blog post and reach out to a blogger and say that you have been reading the blog for a LONG time. The second one is fake loyalty. There is really no point in “tricking&# people to come and visit your site.

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Blog Licensing Newsletter Loyalty 28

N2Growth Blog

NOVEMBER 4, 2010

At its core, marketing is about engaging with customers, meeting their needs, solving their problems, sparking their passion, earning their trust, and cementing their loyalty. Executives or agencies that believe marketing is somehow about them and not the customer represent everything wrong with marketing today.

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Blog Marketing Succession Brand 292

Harvard Business Review

APRIL 11, 2012

Rather, what will make them go above and beyond is their relationship and loyalty to you — and you'll never get that if you don't let them know you as a person. In 2006, he launched a blog , then called "Running a Hospital," which took the bold step of putting his unvarnished thoughts into the public realm, sans PR gloss.

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Venture Capitalist Leadership PR Sharpe 17

Harvard Business Review

JANUARY 12, 2011

Doing this may be more motivational in the long run and can often inspire loyalty. Elise Giannasi was hired by Katzenbach Partners in 2006 as the executive assistant to the managing partner. Overreliance on pay and promotion as motivators leads to an organizational culture that is very transactional and disengaged," says David.

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Learning-by-Doing Motivation Case Study Budgeting 15