Michael Lee Stallard

JULY 5, 2010

Miki Saxon presents How to Improve Your Management Skill at MAPping Company Success. Laura Schroeder presents Is Attrition a Key Component of Retention? Managers can’t let fear rule their decision making – Sharlyn Lauby presents Handling Workplace Retaliation posted at HR Bartender. posted at Purposeful Leadership.

Leadership 210

Leadership Wilde Ingham McCarthy 210

Harvard Business Review

APRIL 19, 2011

To attract the right candidates, we changed the job descriptions to make clear that relationship skills are more important than the positions' purely transactional elements. Our service margins are up approximately 10% since we started our reinvention, and between 2006 and 2009, U.S. employee attrition was cut in half.

Call Center 15

Call Center Attrition Hotels Metrics 15

Harvard Business Review

SEPTEMBER 10, 2012

There was no trained manpower available in Hyderabad, unlike traditional hubs of diamond polishing like Surat, Gujarat in western India, where diamond polishing skills are passed down generation to generation. In return, the company got a workforce of loyal employees, with less attrition and higher productivity compared to other firms.

Company 8

Company Crisis Attrition Public Relations 8

Harvard Business Review

APRIL 1, 2013

SAP's senior management asked Ferose to shore up employee morale at SAP Labs India, where the attrition rate had reached a painful 19% in 2009. The web site connects people with needs (NGOs or volunteers driving a social cause) to people who can give (volunteers who can donate their time, skill, or resources).

Innovation 9

Innovation Attrition Software Globalization 9