Remove 2009 Remove Case Study Remove Delegation Remove Review
article thumbnail

What to Do When an Online Community Starts to Fail

Harvard Business Review

Believe it or not, online communities have been the subject of study for at least 20 years at this point, much of which has focused on starting and scaling them. The inspectors, respected members of the iStockphoto contributor community, reviewed the images to ensure they met the company’s standards of content and quality.

article thumbnail

Proven Ways to Earn Your Employees’ Trust

Harvard Business Review

For managers, that means delegating tasks and granting as much autonomy as possible, while also making it clear what your expectations are and how performance will be measured. Case Study #1: Keep the door open. When Jane McIntyre became CEO of the United Way of the Central Carolinas in 2009, she stepped into a scandal.

Survey 12