• HARVARD BUSINESS REVIEW  |  MONDAY, MARCH 30, 2015
    [2010] The Internet Has Been a Colossal Economic Disappointment
    million in 2010. 'The Internet is one of humanity’s greatest technical advances. Yet compared to great technological inventions of the past, it is also a colossal economic disappointment. I’m talking about jobs. Yes, young programmers are getting jobs straight out of college at salaries in the six figures. trillion. per year.
  • HARVARD BUSINESS REVIEW  |  WEDNESDAY, MARCH 25, 2015
    [2010] How Life Insurers Can Bring Their Business into the 21st Century
    million – between 1990 and 2010. Only 44% of households had any life insurance in 2010, which is a 50-year low. 'Life insurance is – or should be – a central element in most households’ financial planning. Yet life insurance sales have been on a steady decline for years. dropped 45% – from 17.7 years.
  • HARVARD BUSINESS REVIEW  |  THURSDAY, MARCH 19, 2015
    [2010] Personality Tests Can Help Balance a Team
    well-known example is the disintegration of the French national football team at the 2010 World Cup. 'It’s just plain hard to get people working together the way you’d like. That’s because, left to our own devices, we are often too greedy and self-centered to collaborate, preferring instead to compete as individuals.
  • TANVEER NASEER  |  TUESDAY, MARCH 17, 2015
    [2010] Speak To The Heart To Lead Change
    Chestek, “Judging by the Numbers: An Empirical Study of the Power of Story,” Journal of the Association of Legal Writing Directors 7 (Fall 2010), 1–35. 'The following is a guest piece by Dianna Booher. But you’re right. As I think back about the various client deals, I can see that. definitely can see that. Another case in point. The results?
  • HARVARD BUSINESS REVIEW  |  THURSDAY, MARCH 12, 2015
    [2010] The Challenges Facing E-Commerce Start-ups in Africa
    In 2010, my company created an app store. 'Africa’s recent economic growth rates and rising youth population have meant more and more entrepreneurs are looking there for potential business opportunities. The typical strategy is to introduce new companies by recreating foreign business models on the continent. Look at my own experience.
  • HARVARD BUSINESS REVIEW  |  WEDNESDAY, MARCH 11, 2015
    [2010] GM’s Stock Buyback Is Bad for America and the Company
    In 2010 the “New GM” did one of the largest initial public offerings in history, with share sales to the public of $23.1 billion from 2010 through 2013), it would probably still be bankrupt but for the booming Chinese market. The investors’ leader, Harry J. Wilson, called the deal a ”win-win outcome.”
  • HARVARD BUSINESS REVIEW  |  TUESDAY, MARCH 10, 2015
    [2010] Tackle Bias in Your Company Without Making People Defensive
    Barely a blip on Google’s radar in 2010, a Google trends search shows how much the term has now gone mainstream. 'Unconscious bias is all the rage. This is progress. Williams , and others. And at our firm, we’re seeing a sudden surge in interest for sessions on unconscious bias to address gender imbalances.
  • HARVARD BUSINESS REVIEW  |  FRIDAY, MARCH 6, 2015
    [2010] 7 Traits of Companies on the Fast Track to International Growth
    Similarly, more than 40% of the 2010 Fortune 500 companies were founded by foreign-born immigrants or first-generation Americans, according to a study by The Partnership for a New American Economy. 'More than half of Google’s revenue (57%) now comes from outside the United States. They have an innate global bias. They favor the web.
  • HARVARD BUSINESS REVIEW  |  FRIDAY, FEBRUARY 27, 2015
    [2010] What Greece Has to Do Now: Fix Its Economy
    As for its official debt to the EU, the ECB, and the IMF, it consisted largely of payments that were made to pass through to EU financial institutions, between 2010 and 2012, so that the Eurozone banks and insurance companies would not be imperiled. And although it has been given a temporary lifeline, little has been resolved.
  • HARVARD BUSINESS REVIEW  |  WEDNESDAY, FEBRUARY 25, 2015
    [2010] How Singapore Became an Entrepreneurial Hub
    If you had asked Singaporeans in 2010 to identify a successful local start-up, they might have paused for a few minutes before mentioning Creative Labs. With the cautionary notes in mind, I arrived in Singapore in March 2010. '“You are crazy.” The conversations all went pretty much the same. “Why Singapore?
  • HARVARD BUSINESS REVIEW  |  TUESDAY, FEBRUARY 24, 2015
    [2010] How to Know If a Spin-Off Will Succeed
    2010 meta-analysis detailed many of the different issues that make divestiture so hard to evaluate consistently. An oft-cited 1992 study found that, on average, the performance of divested units after the spin-off does not improve—and is just as likely to decline—compared with the three years before divestment.
  • QASPIRE BLOG  |  MONDAY, FEBRUARY 23, 2015
    [2010] Commitment and Power of Daily Practice
    'In 2010, one of my goals was to publish on this blog thrice a week – on Monday, Wednesday and Friday. By committing completely to this schedule, I eliminated the self-discretion associated with it. did not have to think if I should write on a particular day, because I had to show up and write. What did I learn from this experience?
  • HARVARD BUSINESS REVIEW  |  THURSDAY, FEBRUARY 19, 2015
    [2010] Where the Digital Economy Is Moving the Fastest
    The Dutch government’s austerity measures beginning in late 2010 reduced investment into elements of the digital ecosystem. 'The transition to a global digital economy in 2014 was sporadic – brisk in some countries, choppy in others. The opportunities to serve the e-consumer were growing – if you knew where to look.
  • HARVARD BUSINESS REVIEW  |  WEDNESDAY, FEBRUARY 18, 2015
    [2010] Improving Innovation in Africa
    As of 2010, only 3% of Africa’s population attended post-secondary education (PDF). 'Opportunity is on the rise in Africa. Young Africans are unleashing entrepreneurial energies as governments continue to enact reforms that improve business environments. dollars. Investors subsequently have a difficult time calculating their valuations.
  • HARVARD BUSINESS REVIEW  |  TUESDAY, FEBRUARY 17, 2015
    [2010] Financial Rewards Make People Suggest Fewer but Better Ideas
    In 2010, one large Asian information technology services company decided to run an experiment to see if rewards could actually improve and encourage employee ideas. 'Employees have proven to be a valuable source for innovative ideas. Offering financial incentives has, for a long time, been one way to do this. Motivating people Innovation
  • HARVARD BUSINESS REVIEW  |  MONDAY, FEBRUARY 16, 2015
    [2010] Making (a Little) Progress on CEO Pay
    — public companies, mutual funds, investment advisers, transfer agencies, and broker dealers — are required by the Dodd-Frank Act (passed by Congress in 2010) to conduct shareholder advisory votes at least once every three years on compensation for board members and the highest-paid executives. SEC registrants in the U.S.
  • HARVARD BUSINESS REVIEW  |  THURSDAY, FEBRUARY 12, 2015
    [2010] What Chinese Companies Want from International Deals
    In 2010 no one was interested in the Swedish car maker Volvo—except Geely, a low-end Chinese car maker that realized it could enter the middle and higher-end markets and increase its margins by acquiring Volvo’s technology and brand (renowned for safety). They’re focusing on three things these days: Resources. Technology.
  • HARVARD BUSINESS REVIEW  |  TUESDAY, FEBRUARY 10, 2015
    [2010] How America’s Wealthiest Black Families Invest Money
    According to data from the Federal Reserve Board’s Survey of Consumer Finances (SCF), white Americans’ median incomes were 70% higher than black Americans’ in 2010. 'The gaps in wealth and income between white and black Americans are stark – and haven’t narrowed significantly in 50 years. Overall net worth was 7.9
  • HARVARD BUSINESS REVIEW  |  MONDAY, FEBRUARY 9, 2015
    [2010] Most HR Data Is Bad Data
    The first large study was published in 1998 in Personnel Psychology; there was a second study published in the Journal of Applied Psychology in 2000; and a third confirmatory analysis appeared in 2010, again in Personnel Psychology. 'How good a rater do you think you are? The same applies to the widespread use of 360 degree surveys.
  • CROSSDERRY BLOG  |  WEDNESDAY, FEBRUARY 4, 2015
    [2010] How effective organizations build staff capabilities — Insight from McKinsey
    ” The survey refreshes data from a 2010 study, and found that: … the responses to our latest survey on the topic suggest that organizations, to perform at their best, now focus on a different set of capabilities and different groups of employees to develop. In other words, the best performers did personnel development differently.
  • HARVARD BUSINESS REVIEW  |  WEDNESDAY, FEBRUARY 4, 2015
    [2010] McDonald’s and the Challenges of a Modern Supply Chain
    In 2010, I wrote an HBR article predicting increased interest in supply-chain transparency: firms needed to develop strategies for knowing and explaining where stuff comes from. 'Recently, McDonald’s, the world’s iconic largest food service provider, has been (forgive the cliché) through the grinder. Answer: Appalling.
  • HARVARD BUSINESS REVIEW  |  MONDAY, JANUARY 12, 2015
    [2010] Ethical Consumerism Isn’t Dead, It Just Needs Better Marketing
    An often-quoted 2010 Wall Street Journal article, “ The Case Against Corporate Social Responsibility ,” laid out the argument clearly: “the fact is that while companies sometimes can do well by doing good, more often they can’t. This pessimistic stance stems primarily from the lower sales of ethical brands.
  • EXECUPUNDIT  |  WEDNESDAY, JANUARY 7, 2015
    [2010] Remember Molly Norris
    In September of 2010, Seattle Weekly announced that its cartoonist, Molly Norris, had "gone ghost." 'Well, here''s my story. It''s not specifically about Yale''s cowardice , but close enough. The FBI had said that it could not protect her from all the threats she was receiving. Read all of Mark Hemingway''s essay
  • HARVARD BUSINESS REVIEW  |  WEDNESDAY, JANUARY 7, 2015
    [2010] When a Public Mistake Requires an Old-Fashioned Apology
    Tony Hayward , the former CEO of British Petroleum, famously complained that he “wanted his life back” in the midst of the 2010 oil spill. 'Everyone makes mistakes. We make bad decisions and insensitive statements, we speak before we think, and we let our emotions get the best of us. Consider the case of AOL CEO Tim Armstrong.
  • YOU'RE NOT THE BOSS OF ME  |  SATURDAY, JANUARY 3, 2015
    [2010] You Gotta Know When to Fold ‘em…
    She is also CEO of 3PlusInternational, an online company she founded together with Dr Anne Perschel in 2010. 'Dear Readers, I’ve attempted to write this post a number of times but somehow always became stuck. Perhaps I wasn’t ready then. think I am now. have been writing this blog since 2009. But, here’s the thing. m a bit sad about that.
  • RON EDMONDSON  |  WEDNESDAY, DECEMBER 31, 2014
    [2010] Five Personal Reflection Questions to Evaluate Your Year and Start the New Year Right
    Planning For A Better Year In 2010. 'I’m a reflective person. This time of year — when we start to see all the “best of” reflections online and in the news, I like to do my own personal reflection. How was the year? What can we learn from it? How can I do better next year? List some of the highlights of your year.
  • LEADERCOMMUNICATOR  |  TUESDAY, DECEMBER 30, 2014
    [2010] Management by Walking Around, a.k.a. Leadership
    This post originally ran in May 2010. --. 'If you want to know what’s going on with your team, ask. Schedule time to walk around and ask questions. It’s been called Management By Walking Around (MBWA); I prefer to think about it as Knowing What the Heck Is Really Going On (KWHIRGO). What are you working on? and something that could be better.
  • HARVARD BUSINESS REVIEW  |  TUESDAY, DECEMBER 30, 2014
    [2010] Working Too Hard Makes Leading More Difficult
    2010 study looked at what happens when employees are unable to psychologically detach from work during off-hours. 'In 2007, the same day Steve Jobs introduced the first iPhone and the same year Twitter debuted at SXSW, executive coach Marshall Goldsmith published a book called What Got You Here Won’t Get You There.
  • HARVARD BUSINESS REVIEW  |  MONDAY, DECEMBER 29, 2014
    [2010] Make Your Work Resolutions Stick
    When Susan Hertzberg arrived as president and CEO of Boston Heart Diagnostics in 2010, it was losing money and had fewer than 40 employees. 'Many people have resolutions on the brain during this time of year. What are the right kinds of resolutions to make? How do you stay motivated? How do you turn your intentions into reality? Be realistic.
  • RON EDMONDSON  |  SUNDAY, DECEMBER 28, 2014
    [2010] A Guaranteed Way to Have the Best New Year Ever
    Related posts: Planning For A Better Year In 2010. 'Do you want to guarantee your success in the new year? If you could figure out a way, that’d be worth it, right? Here’s a Biblical example of how to have the best year ever. The Lord said to Abram: Go out from your land, your relatives, and your father’s house.
  • LEADERCOMMUNICATOR  |  TUESDAY, DECEMBER 23, 2014
    [2010] Influencers Can Help Implement Change and Make It Stick
    This post originally ran in August 2010. 'We''ve all been there. You''ve spent months--or even years--developing a new program, strategy or initiative. It''s based on solid research, best practices, company goals, and employee needs. Logically, you cannot think of a single reason your new program should fail. And yet. What can you do?
  • HARVARD BUSINESS REVIEW  |  MONDAY, DECEMBER 22, 2014
    [2010] When a Private Message Ends Up in the Wrong Place
    Mark Zuckerberg’s early instant messages were revealed in 2010, in which he mocked early Facebook users for trusting him with their data. 'When Alan* heard the email “ping” from his new boss’s nearby desk, his quiet laughter turned to a sinking feeling in his stomach. But the machine was locked. Own it.
  • HARVARD BUSINESS REVIEW  |  MONDAY, DECEMBER 22, 2014
    [2010] How U.S. Businesses Can Succeed in India in 2015
    billion in 2010, predicting it would grow at 20% a year for a decade. 'On January 26, 2015, President Obama will become the first sitting U.S. President to visit India twice. Ahead of Indian Prime Minister Narendra Modi’s visit to Washington last September, the U.S.-India The U.S.-India Until now. David Mulford, U.S.
  • LEADERCOMMUNICATOR  |  TUESDAY, DECEMBER 16, 2014
    [2010] Standing Tall: Ways to Improve Your Body Language and Communicate Better
    This post originally ran in August 2010. --. 'It’s a truism – how you say something often trumps what you say. Research shows that 93% of communication is based on two factors: Body language (55%) and tone of voice (38%). The rest is about your words (7%). What’s more, your personal presence speaks volumes about who you are. David Grossman.
  • LEADERCOMMUNICATOR  |  TUESDAY, DECEMBER 9, 2014
    [2010] The Four Fs of Feedback
    This post originally ran in May 2010. 'If you were to give yourself a grade for how effective you are at giving feedback, what grade would you choose? Many of the executives I work with are brutally honest and give themselves an F. They don’t make giving feedback a standard part of meetings and discussions; they give general (“good job!”)
  • LEADERCOMMUNICATOR  |  TUESDAY, DECEMBER 9, 2014
    [2010] The Four F's of Feedback
    This post originally ran in May 2010. 'If you were to give yourself a grade for how effective you are at giving feedback, what grade would you choose? Many of the executives I work with are brutally honest and give themselves an F. They don’t make giving feedback a standard part of meetings and discussions; they give general (“good job!”)
  • TERRY STARBUCKER  |  SUNDAY, DECEMBER 7, 2014
    [2010] My Dad, The Trucker Hat and The Value of Work
    He was so good at holding court at this restaurant that after he passed away in 2010, they put a plaque honoring his memory at his usual seat at the counter). 'My Dad used to love wearing trucker hats. It was hard work, no doubt – try fixing a roof on a scorching hot day with 90% humidity – but he loved it. Marie. Leadership
  • STRATEGY DRIVEN  |  THURSDAY, NOVEMBER 27, 2014
    [2010] Professional Women Still Marginalized
    In the two decades from 1990 to 2010, our country fell from having the sixth-highest rate of female labor-force participation among 22 Organisation for Economic Co-operation and Development, or OECD, countries to 17th on the list. It’s a painful revelation. percent of the U.S. percent of executive officers, 8.1 percent of top earners, and 4.6
  • LEADING BLOG  |  WEDNESDAY, NOVEMBER 26, 2014
    [2010] Learn or Die
    Ray Dalio and Bridgewater got onto Hess’ radar after Dalio published his Principles in 2010. 'Our ability (and willingness) to learn impacts our personal and business growth, operational excellence, and our capacity to innovate. More than ever, it truly is learn or die. So to a large degree is means overcoming our humanness.
  • GREAT LEADERSHIP  |  WEDNESDAY, NOVEMBER 26, 2014
    [2010] "I'd Like My Life Back" -- a lesson for CEOs in building an organization that listens to warnings
    'Guest post by Dave Yarin: It was April 2010, and a Fortune 500 CEO would utter one of the most ill advised yet memorable lines in corporate history. Before the 2010 disaster, Hayward was described as "unassuming and modest." NPR.org – "Before Gulf Spill, BP CEO Tony Hayward Won Praise" – by Jim Zarroli – June 17, 2010 2.
  • YOU'RE NOT THE BOSS OF ME  |  SATURDAY, NOVEMBER 22, 2014
    [2010] Listen Here!
    Note: this is a refreshed version of a post originally written in 2010. '“Pardon?” I say. I didn’t hear you.”. Well,” he says. That’s because you weren’t listening.”. expect that, for most of us, this is a pretty common conversation. So why are we not better at doing it? However, while hearing may come naturally, listening certainly does not.
  • YOU'RE NOT THE BOSS OF ME  |  SATURDAY, NOVEMBER 22, 2014
    [2010] Listen Here!
    Note: this is a refreshed version of a post originally written in 2010. '“Pardon?” I say. I didn’t hear you.”. Well,” he says. That’s because you weren’t listening.”. expect that, for most of us, this is a pretty common conversation. So why are we not better at doing it? However, while hearing may come naturally, listening certainly does not.
  • YOU'RE NOT THE BOSS OF ME  |  SATURDAY, NOVEMBER 15, 2014
    [2010] Patience in Leadership ~ More Discipline Than Virtue
    Note: this post was originally published in 2010. 'Ben Franklin once said, “ He that can have patience, can have what he will”. He was probably right. But, in a world where technology demands speed and the pressure to produce immediate results is all around us, disciplining ourselves to be patient is tough. Patience can help us manage stress.
  • YOU'RE NOT THE BOSS OF ME  |  SATURDAY, NOVEMBER 15, 2014
    [2010] Patience in Leadership ~ More Discipline Than Virtue
    Note: this post was originally published in 2010. 'Ben Franklin once said, “ He that can have patience, can have what he will”. He was probably right. But, in a world where technology demands speed and the pressure to produce immediate results is all around us, disciplining ourselves to be patient is tough. Patience can help us manage stress.
  • COACHING TIP  |  WEDNESDAY, NOVEMBER 12, 2014
    [2010] Leadership in the Recreation Vehicle Industry Association
    '  . RVIA Membership Directory. Special Award. Presented to an individual within the RV industry who has made extraordinary contributions to the industry''s overall success. Norm Jacobson. Lance Camper Manufacturing Corp. Sid Johnson. Jayco, Inc. The RV Financing Community. Pete Liegl. Forest River, Inc. Wade Thompson. Thor Industries. Jim Sheldon.
  • COACHING TIP  |  TUESDAY, NOVEMBER 11, 2014
    [2010] Hello Deflation
    The CPI increase was its lowest since 2010. 'Deflation Rearing its Ugly Head in Subtle and Not-So-Subtle Ways Around the Globe. By Steve Hochberg and Pete Kendall, Elliott Wave  International. Follow this link for the complete article. According to the latest figures, deflation is now perched on  China''s doorstep. in September. Prechter Jr.,
  • YOU'RE NOT THE BOSS OF ME  |  SATURDAY, NOVEMBER 8, 2014
    [2010] Unlocking the Energy…Yet Another Job for Leaders
    Note: This post was originally published in April, 2010. 'Frances Hesselbein once said, “the Leader’s job, after all, is not to provide energy but to release it from others”. Admittedly, the initial image that popped into my head, on reading that quote, was a bit bizarre. I’ll spare you the details). But then I wondered. Second, work with me.
  • YOU'RE NOT THE BOSS OF ME  |  SATURDAY, NOVEMBER 8, 2014
    [2010] Unlocking the Energy…Yet Another Job for Leaders
    Note: This post was originally published in April, 2010. 'Frances Hesselbein once said, “the Leader’s job, after all, is not to provide energy but to release it from others”. Admittedly, the initial image that popped into my head, on reading that quote, was a bit bizarre. I’ll spare you the details). But then I wondered. Second, work with me.
  • ERIC JACOBSON  |  FRIDAY, NOVEMBER 7, 2014
    [2010] How To Lead With Purpose
    It also includes the results of an exclusive 2010 leadership survey conducted for the American Management Association (AMA) by NFI Research. '“Purpose is the why behind everything within an organization,” says author John Baldoni, of the book, Lead With Purpose. To define an organization’s purpose, you must ask three questions: 1.
  • MICHAEL LEE STALLARD  |  THURSDAY, NOVEMBER 6, 2014
    [2010] Corporations: Lessons from a College Football Halftime
    First created in 2010, the video combined inspirational music and footage of hundreds of survivors and supporters. 'Click here to view the embedded video. Enthusiasm and energy will be on full display this Saturday as the #6 TCU Horned Frogs football team host the #7 Kansas State Wildcats at 6:30 pm EDT on Fox. Komen® Greater Fort Worth. 
  • HARVARD BUSINESS REVIEW  |  THURSDAY, NOVEMBER 6, 2014
    [2010] 5 Examples of Great Health Care Management
    In 2010, the city of London decided to consolidate the care of patients with strokes at just eight of its 34 hospitals. 'I may not be in touch with all my emotions, but there is one I know all too well — jealousy. have worked my entire career in great health systems with fabulous people. It makes my chest ache with envy.
  • HARVARD BUSINESS REVIEW  |  THURSDAY, NOVEMBER 6, 2014
    [2010] 5 Examples of Great Health Care Management
    In 2010, the city of London decided to consolidate the care of patients with strokes at just eight of its 34 hospitals. 'I may not be in touch with all my emotions, but there is one I know all too well — jealousy. have worked my entire career in great health systems with fabulous people. It makes my chest ache with envy.
  • HARVARD BUSINESS REVIEW  |  TUESDAY, NOVEMBER 4, 2014
    [2010] The Fortune Global 500 Isn’t All That Global
    And Bain & Company’s analysis of the performance of nearly 100 Western firms with listed subsidiaries in emerging markets found that these companies increased their profits there by an average of 15 percent a year between 2005 and 2010—compared to 23 percent a year for comparable local companies. Global business Research
  • HARVARD BUSINESS REVIEW  |  TUESDAY, NOVEMBER 4, 2014
    [2010] The Fortune Global 500 Isn’t All That Global
    And Bain & Company’s analysis of the performance of nearly 100 Western firms with listed subsidiaries in emerging markets found that these companies increased their profits there by an average of 15 percent a year between 2005 and 2010—compared to 23 percent a year for comparable local companies. Global business Research
  • HARVARD BUSINESS REVIEW  |  FRIDAY, OCTOBER 31, 2014
    [2010] How the Market Ruined Twitter
    The quote comes from author, tech thinker, and now public-TV personality Steven Johnson: “The history of the Internet suggests that there have been cool Web sites that go in and out of fashion and then there have been open standards that become plumbing,” he told David Carr of The New York Times in January 2010. billion in less than a year.
  • HARVARD BUSINESS REVIEW  |  MONDAY, OCTOBER 27, 2014
    [2010] Could a Four-Year-Old Do What Carl Icahn Does?
    In 2010 it was $900 million — seventh place. 'It’s a well-worn saying, presumably dating back to when art turned “modern”: “My four-year-old could do that.” Or “five-year-old,” or “ kid ,” or some other variant. have my own version of this. There is a complication: I do not have a four-year-old. Wait a while. Go on TV. In 2012 it was $1.9
  • LEAD CHANGE BLOG  |  MONDAY, OCTOBER 27, 2014
    [2010] Sometimes We Wear Masks While Leading Others
    Leadership & Self-Deception , published originally in 2000 and reissued in 2010, continues to be much discussed and recommended as a primary work for leaders and leadership today. 'Leaders who care about their professional development read books. But leaders read. The question is “What do we read?”. ” Thumbnail Of The Concept.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, OCTOBER 26, 2014
    [2010] Leadership and the Attitude Contagion
    Note: This is a refreshed version of a post I wrote in 2010. 'During my active career, I used to spend a lot of time travelling for business so hotel stays for me became somewhat commonplace. And, I experienced a variety of attitudes from hotel staff as well. The bellman, a rather tall and portly man, looked distinctly unhappy. Really?
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, OCTOBER 26, 2014
    [2010] Leadership and the Attitude Contagion
    Note: This is a refreshed version of a post I wrote in 2010. 'During my active career, I used to spend a lot of time travelling for business so hotel stays for me became somewhat commonplace. And, I experienced a variety of attitudes from hotel staff as well. The bellman, a rather tall and portly man, looked distinctly unhappy. Really?
  • HARVARD BUSINESS REVIEW  |  TUESDAY, OCTOBER 21, 2014
    [2010] To Fight Ebola, Stop Pointing Fingers
    Most notably, in the Chilean mining disaster in 2010, Chilean president Sebastian Pinera and onsite project leader Andre Sougarret brought together a massive international response to quickly solve an unprecedented problem – albeit one in a single location. The struggle of the old management model is playing out before our very eyes.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, OCTOBER 19, 2014
    [2010] The Importance of Being Purposeful
    'This is a refreshed version of a post I wrote in March, 2010. When I first came to Vancouver to take up my new role as a Human Resources Consultant with a major bank, my boss and I agreed that I should go on a road trip and meet with as many corporate banking employees as possible. What do you do? ”. Please don’t misunderstand me.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, OCTOBER 19, 2014
    [2010] The Importance of Being Purposeful
    'This is a refreshed version of a post I wrote in March, 2010. When I first came to Vancouver to take up my new role as a Human Resources Consultant with a major bank, my boss and I agreed that I should go on a road trip and meet with as many corporate banking employees as possible. What do you do? ”. Please don’t misunderstand me.
  • HARVARD BUSINESS REVIEW  |  THURSDAY, OCTOBER 16, 2014
    [2010] What Peter Drucker Knew About 2020
    In his HBR piece, Drucker suggested that our great transformation would be completed by 2010 or 2020. It’s no wonder why. Every few hundred years throughout Western history, a sharp transformation has occurred,” Peter Drucker observed in a 1992 e ssay for Harvard Business Review. Fifty years later a new world exists. 2014 McKinsey & Co.
  • HARVARD BUSINESS REVIEW  |  WEDNESDAY, OCTOBER 15, 2014
    [2010] How to (Gradually) Become a Different Company
    It initially lost about half of its revenues by divesting its copper and zinc smelting business, but by 2010 it had quadrupled its revenues to €2 billion through a combination of acquisitions and organic growth. PPG (originally “Pittsburgh Plate Glass”) is a splendid example of such a transformation. Allow time and persevere. the U.S.
  • TERRY STARBUCKER  |  SUNDAY, OCTOBER 12, 2014
    [2010] Leading Past The Target
    It was July of 2010, and I was playing a round of golf with my core management team in Billings, Montana. 'It was so much fun we didn’t want it to be over. We were having a great ride on this roller coaster, and the cool thing was, there were more thrilling twists and turns ahead of us. Asking for trust and keeping your promises .
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, OCTOBER 12, 2014
    [2010] Employee Engagement…What’s in a Name?
    Note: a refreshed version of an original posted in March 2010. 'A few years ago,  I was spending a lot of time at the hospital. My husband had had a serious stroke and so my days were spent largely going to and fro, admittedly in a bit of a haze. And it started me thinking. It’s easy to change a name but not so easy to live up to it.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, OCTOBER 12, 2014
    [2010] Employee Engagement…What’s in a Name?
    Note: a refreshed version of an original posted in March 2010. 'A few years ago,  I was spending a lot of time at the hospital. My husband had had a serious stroke and so my days were spent largely going to and fro, admittedly in a bit of a haze. And it started me thinking. It’s easy to change a name but not so easy to live up to it.
  • HARVARD BUSINESS REVIEW  |  FRIDAY, OCTOBER 10, 2014
    [2010] Leadership in Liminal Times
    By 2010, P&G exceeded $80 billion in revenue, its market value had increased by over $100 billion dollars and the number of billion-dollar brands – such as Gillette, Pampers, and Tide – increased from 10 to 24, suggesting that Lafley’s leadership through P&G’s liminality was a success. The liminal (or threshold) stage is central.
  • ERIC JACOBSON  |  TUESDAY, OCTOBER 7, 2014
    [2010] Take Command -- How To Be A First Responder In Business (Interview With Author Jake Wood)
    Since, 2010, Team Rubicon has been instrumental in over 50 missions ranging from South Sudan and Haiti, to Joplin, Missouri and Hurricane Sandy. 'October 14 brings a powerful new book full of leadership lessons for " how to be a first responder in business." And, how to be prepared -- physically, mentally and emotionally.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, OCTOBER 5, 2014
    [2010] Leadership & Creating an Environment of Service
    Note: this post was originally published in 2010. 'A lot has been said about the leader as “servant”. expect, given that it is a relatively young term (having been ‘born’ in 1970), it is also subject to wide interpretation. So what to do? Well, first I’m thinking that we need some clarity about what it means to serve or be a servant.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, OCTOBER 5, 2014
    [2010] Leadership & Creating an Environment of Service
    Note: this post was originally published in 2010. 'A lot has been said about the leader as “servant”. expect, given that it is a relatively young term (having been ‘born’ in 1970), it is also subject to wide interpretation. So what to do? Well, first I’m thinking that we need some clarity about what it means to serve or be a servant.
  • HARVARD BUSINESS REVIEW  |  MONDAY, SEPTEMBER 29, 2014
    [2010] The Ways Big Cities Think About Large-Scale Change
    In 2010, Living Cities, a long-standing collaborative of 22 of the world’s leading foundations and financial institutions, created the Integration Initiative to accelerate the pace of change in U.S. 'Change on a grand scale requires people to come together in new and different ways, and to reimagine what’s possible. cities.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, SEPTEMBER 28, 2014
    [2010] Trust: If You Build It, They Will Come…and Stay
    Note: originally posted in February 2010. 'Trust. It’s a small word and yet, it holds the key to success in just about every walk of life. And, it’s one of those things that is often hard earned yet easily destroyed. That makes it precious. From a corporate perspective, we all pretty much know that building trust in organizations is key.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, SEPTEMBER 28, 2014
    [2010] Trust: If You Build It, They Will Come…and Stay
    Note: originally posted in February 2010. 'Trust. It’s a small word and yet, it holds the key to success in just about every walk of life. And, it’s one of those things that is often hard earned yet easily destroyed. That makes it precious. From a corporate perspective, we all pretty much know that building trust in organizations is key.
  • COACHING TIP  |  FRIDAY, SEPTEMBER 26, 2014
    [2010] The Democracy Wave Recedes: Does this Chart Show a Developing Bear Market for Liberal Democracy?
    Subscribers to our sister-publication, The Socionomist , read about the trend toward authoritarianism back in 2010, as well as in the March, April and May issues this year. 'By Elliott Wave International. From Sept. 25 to Oct. 1, EWI is throwing open the doors to all of its investor services 100% free. Related articles. Investor Open House.
  • HARVARD BUSINESS REVIEW  |  MONDAY, SEPTEMBER 22, 2014
    [2010] Boards Are Terrible at Their Most Important Job
    And according to a 2010 report by BoardSource , such individuals are typically brought on for their professional expertise and ability to represent constituents — not for their talent in managing people. 'The chief responsibility of any board is management of the senior executive. Here are the keys. We’re tired.’”. They’re busy.
  • HARVARD BUSINESS REVIEW  |  MONDAY, SEPTEMBER 22, 2014
    [2010] The Salary Gap Between Stingy and Generous Companies Is Growing
    In his October HBR article on skyrocketing executive pay, Roger Martin relates a startling fact: “The top 25 hedge fund managers in 2010 raked in four times the earnings of all the CEOs of the Fortune 500 combined.”. Income inequality in the U.S. has historically more about the former. And it is most pronounced for the highest paid workers.
  • ERIC JACOBSON  |  SUNDAY, SEPTEMBER 21, 2014
    [2010] How To Lead With Purpose
    It also includes the results of an exclusive 2010 leadership survey conducted for the American Management Association (AMA) by NFI Research. '“Purpose is the why behind everything within an organization,” says author John Baldoni, of the book, Lead With Purpose. To define an organization’s purpose, you must ask three questions: 1.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, SEPTEMBER 21, 2014
    [2010] The Story of A Great Leader
    Note: This is a refreshed version of a post I wrote in 2010. 'If you were to ask me to describe someone who demonstrated greatness in leadership, I. might be tempted to paint the picture of a larger-than-life super hero, perhaps a president, a king, or a captain of industry. might not come up with Roberta Guaspari. Roberta did not back down. Instead,
  • CHANGE STARTS HERE  |  WEDNESDAY, SEPTEMBER 17, 2014
    [2010] Can’t Get Support for Change? Just Hide It
    'In my 2010 book 99 Ways to Influence Change , one thing I did not include was to Hide It. Yet, I’ve heard recent examples of people doing just that – implementing change even when it’s been explicitly shot down or repeatedly unsupported at the top. Asking forgiveness instead of permission has its risks and advantages.
  • HARVARD BUSINESS REVIEW  |  TUESDAY, SEPTEMBER 16, 2014
    [2010] Why Terrorist Groups Are So Bureaucratic
    If you look at the documents that group produced in 2008, 2009, 2010, they were quite structured in how they did things (or at least it looks like they were). 'I typed the words into the pristine white search field, hoping they didn’t land me on the NSA’s no-fly list: “How to manage a terrorist organization.”. Government Military Operations
  • HARVARD BUSINESS REVIEW  |  TUESDAY, SEPTEMBER 16, 2014
    [2010] Why Terrorist Groups Are So Bureaucratic
    If you look at the documents that group produced in 2008, 2009, 2010, they were quite structured in how they did things (or at least it looks like they were). 'I typed the words into the pristine white search field, hoping they didn’t land me on the NSA’s no-fly list: “How to manage a terrorist organization.”. Government Military Operations
  • HARVARD BUSINESS REVIEW  |  MONDAY, SEPTEMBER 15, 2014
    [2010] Rethinking the Bank Branch in a Digital World
    JP Morgan Chase, although a digital innovator, has opened 600 branches since January 2010 while closing 325. 'More US bank branches closed in 2013 than ever before. More than 85% of retail banking transactions are now digital. The bank branch is “going south,” mobile-banking entrepreneur Brett King said to CNBC. In our view, no. Here’s why.
  • HARVARD BUSINESS REVIEW  |  THURSDAY, SEPTEMBER 11, 2014
    [2010] American Wealth Gap Widens Despite Economic Recovery
    in 2010 to 13.8% 'The surge in the U.S. stock market over the past few years has disproportionately benefited wealthier Americans, according to the Federal Reserve and the Wall Street Journal. While nearly all families in the top 10% owned shares, the proportion of families holding stock declined from 15.1% to 24.7%. Economy
  • HARVARD BUSINESS REVIEW  |  TUESDAY, SEPTEMBER 9, 2014
    [2010] When Star Talent Grew More Powerful than Capital
    The growth in these jobs accelerated during 1960-2010 at a rate four times that of 1910-1960 – so much so that by 2010, the proportion of creative jobs had more than doubled to comprise 33% of the workforce. 'Any mention of the Sixties elicits an immediate response: hippies, Vietnam protests, Woodstock, sexual freedom, and psychedelic drugs.
  • THE IDOLBUSTER  |  MONDAY, SEPTEMBER 8, 2014
    [2010] Why You Want to be Joan Rivers in your Office
    'Joan Rivers by David Shankbone NYC 2010 via Flickr CC. One thing was abundantly clear as I watched the 2010 documentary  Joan Rivers: A Piece of Work:  Rivers was first and foremost an entertainer. Today a guest post from Achim Nowak,  President & Founder of INFLUENS. Thank you Achim! Raw and fearless. Raw and fearless. Too much.
  • CHART YOUR COURSE  |  MONDAY, SEPTEMBER 8, 2014
    [2010] Hiring and Retention Articles
    Recruiting with YouTube, Facebook, Twitter, LinkedIn  Deloitte, May 2010. 'Hiring and Retention. Six Ways to Get Employees out of a Sophomoric Slump   Fast Company, June 2014. Talent is Top Priority for CEO’s, Overtaking Managing Risk  World at Work, April 2011. Third of Your Employees Want to Quit: Here’s How to Keep Them  BNET, March 2011.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, SEPTEMBER 7, 2014
    [2010] Leaders and the Learning Organization
    note: this post was originally published in 2010. 'It is a testament to our naïveté about culture that we think that we can change it by simply declaring new values. Such declarations usually produce only cynicism. Peter Senge. Peter Senge is one of my favourite Thought Leaders. The question often is though, how do we to start?
  • HARVARD BUSINESS REVIEW  |  THURSDAY, SEPTEMBER 4, 2014
    [2010] Plan a Satisfying Retirement
    But Naturally Potatoes fell short of BAF’s expectations, and when, in 2010, a team led by Libra bought the company back, Bill resumed the role of CEO. 'You’ve worked hard all your life, and now you’re on the brink of retirement. But where do you start? What the Experts Say. Karen Dillon, coauthor of How Will You Measure Your Life? Don’t rush.
  • HARVARD BUSINESS REVIEW  |  THURSDAY, SEPTEMBER 4, 2014
    [2010] To Make Better Decisions, Combine Datasets
    Using analytics, the city found a non-obvious systemic relationship—one where the dots may never have been connected otherwise—with costly unintended consequences:  In fiscal year 2010, the budget allocated to the Parks and Recreation department for tree pruning was sharply reduced.  This idea is not new, of course.  An HBR Insight Center.
  • ASPIRE-CS  |  MONDAY, SEPTEMBER 1, 2014
    [2010] In praise of leaders who give meaning to labor
    'This labor day, I’m reprising a post from 2010. I’d love to hear your stories about the leaders in your life who made a difference to you. Although the labor movement has changed significantly since the first labor day in 1882, one thing has not changed. Dr. Smith: A mentor who treasured microbiology.
  • HARVARD BUSINESS REVIEW  |  FRIDAY, AUGUST 29, 2014
    [2010] Let Your Employees Bring Their Interests to Work
    In 2010, Everis Initiatives received the seventh annual Expansion and Employment Award for Innovation in Human Resources. 'Research repeatedly suggests that levels of employee engagement in the workplace are low and worsening. Among the growing perplexed population is Mark Barnes (not his real name), vice president of a marketing company.
  • HARVARD BUSINESS REVIEW  |  TUESDAY, AUGUST 26, 2014
    [2010] Who Pays Corporate Taxes? Possibly You
    These models are, as Jennifer Gravelle of the Congressional Budget Office pointed out in a 2010 summary of recent theoretical work , extremely sensitive to how open an economy is and how sensitive people are to incentives. 'Who pays corporate income taxes? Just one thing’s for sure: it’s not corporations. Harberger saw this as a bad thing.
  • YOU'RE NOT THE BOSS OF ME  |  SUNDAY, AUGUST 24, 2014
    [2010] Leadership…And All That Jazz
    'This week, I’m offering you a refreshed version of a post I wrote in 2010. Not to be immodest but it is one of my favourites. love jazz and I think it a perfect metaphor for leadership. hope you enjoy reading it as much as I did writing it. =. But I don’t think that’s quite it. It’s more like jazz. There is more improvisation”.
  • FIRST FRIDAY BOOK SYNOPSIS  |  SUNDAY, AUGUST 24, 2014
    [2010] The Talent Masters: A book review by Bob Morris
    'The Talent Masters: Why Smart Leaders Put People Before Numbers Bill Conaty and Ram Charan Crown Business (2010) How to develop “robust talent pipelines and same-day succession plans” I agree with Bill Conaty and Ram Charan that Steve Jobs is the archetypical “talent master.”
  • LEAD BY ADVENTURE  |  FRIDAY, AUGUST 22, 2014
    [2010] Member Spotlight: Pedro Balcita
    Due to a very serious illness of Vicky, they decided to go back home to Philippines in October 2009 but she died due to endometrial cancer on January 22, 2010. His name is Pedro Balcita, and he is from the Philippines. Pedro was one of my first subscribers, and he and I have been emailing back and forth for a while. Pedro “Peter” D. 19 years.
  • HARVARD BUSINESS REVIEW  |  WEDNESDAY, AUGUST 20, 2014
    [2010] How Google Has Changed Management, 10 Years After its IPO
    But back in 2010, Chris Trimble criticized 20% time both for being expensive and for emphasizing ideas over execution. Schmidt himself  recounted part of his experience at Google in a 2010 article , which describes at length the company’s “quirky” Dutch auction IPO. It has also helped shape the practice of management.
  • HARVARD BUSINESS REVIEW  |  TUESDAY, AUGUST 19, 2014
    [2010] Pity the Poor Local Government Worker
    per 100,000 people living in the state in 2010, well ahead of No. '35% of insect-related injuries to U.S. workers affect state and local government employees, even though those workers constitute just 14% of the nation’s workforce, according to a Labor Department tally reported in the Wall Street Journal. Georgia, which has 6.3. Health
  • HARVARD BUSINESS REVIEW  |  THURSDAY, AUGUST 14, 2014
    [2010] The Professional’s Guide to a Stress-Free Vacation
    Until this summer, Matthew Bellows hadn’t taken more than a few days’ vacation since 2010, when he launched Yesware, a Boston-based email productivity and tracking tool for salespeople. 'There’s lots of advice out there about how to disconnect from work and return to the office refreshed. But what’s the right vacation approach for you?
  • HARVARD BUSINESS REVIEW  |  WEDNESDAY, AUGUST 6, 2014
    [2010] An Insider’s Account of the Yahoo-Alibaba Deal
    2010 Harvard Business School case by Julie M. 'Editor’s note: When the Chinese e-commerce giant Alibaba goes public, as it will soon, Yahoo will earn many times its significant original stake in the company — a surprising ending to a tale of experimentation and discovery. Things hadn’t gone well up until that point. Build, Buy, Partner.
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