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Navigate Your Path to Success

Women on Business

Often this meant trying to read Mapquest directions while driving on a highway or in the dark.

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Real-world examples of customer service

Lead on Purpose

I then called Delta Airlines to cancel our flights. When I explained the situation to the customer service agent, she immediately called another person who, without any questions beyond what was necessary to understand our situation, immediately approved the full refund of our points with no obligation to rebook with them.

Examples 113
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Cast the Net Wide – Make the Most of Your Promotional Time and.

Women on Business

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

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Followership : Blog | Executive Coaching | CO2 Partners

CO2

Moreover, ethical followers can help leaders avoid making questionable decisions and high performing followers often motivate leaders to raise their own levels of performance. This effect can be so strong as to cause followers to give their lives for the cause. John Sullivan FORA.tv

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Like It or Not, “Smart Drugs” Are Coming to the Office

Harvard Business Review

According to an experiment published in 2010 , it is difficult for medical practitioners to separate those who feign the symptoms from those who actually have them.) Because these drugs are — for the most part — safe, effective, and easy to get, they pose several ethical challenges for both workers and organizations.

Ethics 14
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Watching Wise Leaders Deal With Complexity

Harvard Business Review

In a survey conducted by IBM in 2010 with more than 1,500 CEOs worldwide, 80% of leaders anticipated greater complexity in the future, but fewer than half of them felt confident to deal with that complexity. Instead they tap into their wisdom — the stuff that gives you ethical clarity and a sense of purpose.

Ethics 8