Lead on Purpose

MAY 26, 2009

I then called Delta Airlines to cancel our flights. When I explained the situation to the customer service agent, she immediately called another person who, without any questions beyond what was necessary to understand our situation, immediately approved the full refund of our points with no obligation to rebook with them.

Examples 113

Examples Hotels Productivity Products 113

Strategy Driven

NOVEMBER 27, 2010

Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace.

Transportation 50

Transportation Execution Simon Newsletter 50

Women on Business

JANUARY 24, 2011

When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE.

Press Release 100

Press Release Discount Sharpe Advertising 100

You're Not the Boss of Me

DECEMBER 12, 2010

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Taming the Inner Mule Facing the Blank Wall → December 12, 2010 · 8:24 pm ↓ Jump to Comments Servant Leadership…Creating an Environment of Service A lot is being said about the leader as “servant”.

Environment 42

Environment Servant Leader Leadership Airlines 42

Harvard Business Review

OCTOBER 25, 2012

The board of an airline hires a CEO — and then cancels his contract after just three years. British Petroleum: The blowout of the Deepwater Horizon offshore oil rig, in April 2010, resulted in a massive crisis for BP and its partners. Five big companies. Five big problems. We didn't select these examples entirely at random.

Company 16

Company Airlines Offshoring PR 16

Harvard Business Review

MARCH 7, 2011

Apple, Google, Berkshire Hathaway, Southwest Airlines, Procter & Gamble. Who were the Top Five in 2010 ? I spend much of my time visiting organizations of many different shapes and sizes, in many different fields, with very different business strategies, product offerings, and organizational cultures. Anybody shocked?

Company 15

Company Collins Airlines Long-term 15

Harvard Business Review

NOVEMBER 23, 2010

A passenger jet belonging to a cut-rate airline had recently crashed into the Florida Everglades, and Kinsley argued in Slate that it was appropriate for discount airlines to be more dangerous than the major carriers. The chance of getting killed in a crash on a given flight on a major airline is roughly 1 in 10 million.

Airlines 14

Airlines Report Guidelines Discount 14

Harvard Business Review

DECEMBER 20, 2016

I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy. That’s why it’s imperative to ensure your strategy deeply resonates with your organizational culture. With superconsumers, this is actually straightforward. Unlocking Energy.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

DECEMBER 22, 2011

This is a tremendous strategy. Google acquired ITA Software in 2010, a software company that created airfare and travel management software for airlines and resellers. The expansion of data into search results pages is also breaking into markets where Google is not yet a force.

Marketing 17

Marketing Advertising Software Competitive Advantage 17

Harvard Business Review

SEPTEMBER 25, 2012

The reforms include changes to retail, airlines, broadcast and power sectors. Here are some considerations for businesses contemplating a Go-to-India strategy: Market Selection. In 2010, India was ranked 124th among 179 countries in Index of Economic Freedom World Rankings. What are your competitors planning? trillion market.

Retail 15

Retail Supply Chain Business Model Globalization 15

Harvard Business Review

JANUARY 26, 2011

billion RMB for an exchange traded fund (ETF) based on sustainability criteria which began trading on the SSE in August 2010. Companies included in the ETF include major airlines, pharmaceuticals, industrials, and technology. Companies included in the ETF include major airlines, pharmaceuticals, industrials, and technology.

Long-term 14

Long-term Sample Report Pharmaceuticals 14

Strategy Driven

OCTOBER 21, 2011

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.

Learning-by-Doing 62

Learning-by-Doing Price Bottom-up Finance 62

Harvard Business Review

SEPTEMBER 4, 2014

Take the airline control system—the outcomes it delivers vary tremendously by weather, equipment availability, time of day, and so on. Decision making Information & technology Strategy' In a complex system, however, elements can potentially interact in different ways each time because they are interdependent.

Budgeting 9

Budgeting Information Technology System Library 9

Harvard Business Review

SEPTEMBER 21, 2011

Smartphone sales in 2011 are estimated to reach 468 million units, a 57% increase over 2010. They didn't treat the internet seriously, or if they did, they didn't know how to formulate a strategy once they had moved to the net. Four main factors go into developing and positioning an app strategy: Brand. Technology.

Brand 11

Brand B2C Market Segmentation Travel 11

Harvard Business Review

MAY 1, 2015

Strategies for staying ahead. In both 2010 and 2011, TripAdvisor voted citizenM “The Trendiest Hotel in the World.” Typically, competing hotels fill as many as 70% of their rooms long in advance with mass bookings for conferences, corporate rates, and airline personnel at large discounts. Insight Center.

Industry 8

Industry Hotels Travel Airlines 8

Harvard Business Review

NOVEMBER 17, 2015

These practices have allowed Southwest Airlines to develop high employee commitment, to be admired for their customer service, and to outperform the industry. Southwest’s profits are larger than the profit of all other airline companies combined. It cannot be done with a simple training program.

Company 8

Company Teamwork Commitment Airlines 8

Harvard Business Review

FEBRUARY 22, 2013

As a result, the sales force could market the drug to a larger market, including doctors treating airline pilots, truck drivers, military personnel, and factory workers who needed to stay awake at strange hours. By 2010, sales exceeded $2B. Baldino passed away in 2010, but his actions offer an example for CEOs today.

Productivity 8

Productivity Products Biotechnology IPO 8

You're Not the Boss of Me

MAY 11, 2009

Look at the active role played by the CEO of Southwest Airlines when the news broke about overlooked airplane repairs; amid scandalous cries about having cozy relationships with area FAA administrators. Reply online stock trading advice January 11, 2010 at 9:35 am Hey very nice blog!!… Or, when G.E. Thanks for coming by, Larry.

Delegation 40

Delegation Crisis Blog McCarthy 40

Harvard Business Review

NOVEMBER 23, 2010

They are not going to unfold their strategies below a very high level of abstraction. They are not going to unfold their strategies below a very high level of abstraction. For that they have underlings — even high-level underlings. Because it isnt their sport. Its not what got them where they are. Because it isnt their sport.

Process 15

Process CEO Insurance Banking 15

Harvard Business Review

DECEMBER 4, 2015

The 2010 Deepwater Horizon disaster revealed that not only had BP not moved beyond petroleum, but that its former CEO John Browne, who launched the beyond petroleum campaign, never had support for his vision in the company. The time has come to stop using hope as a strategy. But something happened on the way to the parade.

PPM 8

PPM Policies Engineering Airlines 8

Harvard Business Review

AUGUST 24, 2017

For the past several years, Wells Fargo has been run by MBAs, while Bank of America’s CEO since 2010, Brian Moynihan, has a law degree from Notre Dame. In addition, firms with lawyer CEOs seemed more likely to deploy strategies that are associated with less litigation, and their firms experienced lower volatility.

CEO 8

CEO Accrual Accounting Pharmaceuticals Banking 8

Harvard Business Review

AUGUST 24, 2012

Uber — founded by Garrett Camp, Oscar Salazar, and Travis Kalanick, and launched in 2010 in San Francisco — allows people to get and pay for taxi rides easily. We see this all the time with hotels and airlines. Over the last year, a new app has been changing the way people get limos in some major cities in the US.

Price 11

Price Airlines Hotels Insurance 11

Harvard Business Review

JANUARY 28, 2016

For example, for three decades leading up to 2010, HSBC had successfully pursued a growth strategy and organizational capability that was founded upon acquisitions. This might include capital improvements, process improvements, and building new talent capabilities.

Succession 8

Succession Agility Globalization Learning-by-Doing 8

Chris Brady

MARCH 3, 2010

To compare the iPhone to any other phone is like comparing an airliner to a tricycle. Your competitors will be left to launch smear campaigns, copy-cat products, and monopolistic strategies in a feeble attempt to keep up. Answer: They are the four best products I have ever purchased in my life.  First the Kawasaki.

Travel 58

Travel Letter Productivity Products 58

Harvard Business Review

FEBRUARY 16, 2011

Fortune recently named its Businesspersons of the Year for 2010 , and the list was, for the most part, predictable. Yes, there were wunderkind founder-CEOs like Facebook's Mark Zuckerberg. And there were turnaround stars like Ford's Alan Mulally and industry superstars such as Amazon.com's Jeff Bezos.

Parcell 12

Parcell CEO Airlines Trends 12

Harvard Business Review

MAY 12, 2014

Court of Appeals (with Clinton appointee David Tatel writing the majority opinion there, too) ruled in 2010 that the FCC had failed to offer adequate justification in the law for its actions — it had basically just cited some vague exhortations from the Communications Act of 1934. Comcast sued, and the D.C.

Telecommunications 8

Telecommunications Open-book Content Information 8