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Your Flying Future and a Lesson in Creativity

Kevin Eikenberry

Kevi Valerie: I really like this 280 daily i Search This Blog My Thoughts On… Accountability Achievement Books Building Relationships Change Change Leadership Collaboration Communication Connection Creativity Customer Mindset Customer Relationships Customer Service Decision Making Devloping Others Empowerment From Bud to Boss Gratitude Guest (..)

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The Personal Strength of Thoroughness - The Devil Is in the Details

Building Personal Strength

Every time we travel away from home she creates a folder packed with information about the airline, rental car, hotel, interesting venues and routes of travel. Coates, Ph.D., , Copyright 2010. It’s all there, courtesy of the internet. It’s amazing how trouble-free our trips are! She’s also the document reader in the family.

Library 90
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The Silent Killer of Big Companies

Harvard Business Review

The board of an airline hires a CEO — and then cancels his contract after just three years. British Petroleum: The blowout of the Deepwater Horizon offshore oil rig, in April 2010, resulted in a massive crisis for BP and its partners. Five big companies. Five big problems. We didn't select these examples entirely at random.

Company 16
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You Can’t Engage Employees by Copying How Other Companies Do It

Harvard Business Review

These practices have allowed Southwest Airlines to develop high employee commitment, to be admired for their customer service, and to outperform the industry. Southwest’s profits are larger than the profit of all other airline companies combined.

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The Data-Driven Case for Vacation

Harvard Business Review

Oxford Economics then used the results, combined with the Bureau of Labor Statistics’s Current Population Survey , to estimate levels of historical vacation activity. (A During 1982 and 2010, the two years since 1981 with the highest unemployment, people still used an average of 20.9 days) in 2000, but they took only 16.2

Stress 8
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Watching Wise Leaders Deal With Complexity

Harvard Business Review

In a survey conducted by IBM in 2010 with more than 1,500 CEOs worldwide, 80% of leaders anticipated greater complexity in the future, but fewer than half of them felt confident to deal with that complexity. Intelligence alone won't be enough to deal effectively with the escalating complexity.

Ethics 8
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It's About Customer Amazement

Chris Brady

At that time I thought computers were cool and actually surveyed a computer architecture course just for fun (I'm not kidding). To compare the iPhone to any other phone is like comparing an airliner to a tricycle. Answer: They are the four best products I have ever purchased in my life.  First the Kawasaki. . 

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