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Loud and Clear: Six Tips for Communicating in a Way That Truly.

Strategy Driven

The payoff is that learning how to present in a captivating way – be it at a formal event or to a client across the conference room table – can be your competitive edge in a business environment where too many companies are confusing communication with noise. Use catchy words.

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When a Public Mistake Requires an Old-Fashioned Apology

Harvard Business Review

Consider the case of AOL CEO Tim Armstrong. On August 9, 2013 — a time of disappointing quarterly results — he held an all-hands conference call with 1,000 Patch (AOL’s hyper-local news division) employees. This “brutal” firing created a firestorm of negative publicity both for AOL and for Armstrong.