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Top 10 US Cities to Capture Small Business Recovery Act Dollars.

Women on Business

Your federal small business loan can fund a call center and answering service , linking local talent to employers nationwide. Detroit , MI With the auto industry and heavy manufacturing in decline, Detroit is using its stimulus dollars to combat soaring unemployment.

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How I Discovered My Leadership Secret Weapon

Terry Starbucker

The past declines in video customers were indicative of an industry that encountered two formidable satellite TV competitors, and as a result lost massive chunks of market share. It seemed at times that we couldn’t get out of our own way, with horror stories and cringe-worthy videos swirling around both online and off, feeding the beast.

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Encourage Employees to Talk More

Tony Mayo

Top Executive Coaching with Tony Mayo About Tony Mayo Newsletter Sign-up Sections Client Comments For Executive Coaches For Executives For Fun For Salespeople Quotes and Aphorisms Recommended Books Technology Tips Videos & Podcasts Popular Posts Twitter Log IX About Tony Mayo Truth or Consequences?

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Leading Anywhere

Harvard Business Review

But already a pervasive network also lets firms ship calls to virtual call centers. LiveOps is one company that helps put call center work in the cloud. And the production values of his video help sell his leadership. That work isn't somewhere else, it's anywhere. What's resulted has been a web sensation.

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Rethinking the Bank Branch in a Digital World

Harvard Business Review

JP Morgan Chase, although a digital innovator, has opened 600 branches since January 2010 while closing 325. USAA Bank, which has a long history of industry-leading service without relying on a branch network, has steadily been opening physical service centers at key locations.

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