Terry Starbucker

article thumbnail

The One Leadership Lesson That Is Always Worth Repeating…and Repeating

Terry Starbucker

Think about it – how many times do you look at your internal web site, mass emailings from the CEO or COO, or company bulletin boards, or actually pay close enough attention at staff or team meetings? There’s certainly an brain “ open rate ” involved, to use a marketing term. Only 13 more times to go… .

article thumbnail

How I Discovered My Leadership Secret Weapon

Terry Starbucker

Greatness is achieved when customers say we are great” – Lanham Napier, Rackspace CEO. Epilogue: We eventually got our NPS north of 60%, which was at the top of our industry, before the company was sold in 2010. Failing the Supermarket Test. It was indeed my secret weapon, now fully realized.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Can Charisma Be Taught? The 90% Theory And Why That Can Be Enough

Terry Starbucker

The 90% Theory And Why That Can Be Enough by Starbucker on October 10, 2010 Jack Welch at the World Business Forum, October 5 2010 (Photo by dov.com) Charisma – “ a personal magic of leadership arousing special popular loyalty ” (Webster Dictionary) You notice them the minute they enter a room. Who are these people?

Charisma 309
article thumbnail

The Joy of Leadership

Terry Starbucker

It was early in 2010… We thought he was indestructible. These folks had become a family to me, and now I needed to stand in front of them and talk about our late CEO, his legacy, and address the “what happens now?” A More Human Short Story – My Path To Leadership Joy . How were we going to deal with this?

article thumbnail

Leadership Schizophrenia: The Fine Line Between Hubris and Humility

Terry Starbucker

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Leadership Schizophrenia: The Fine Line Between Hubris and Humility by Starbucker on September 19, 2010 Leadership is a balancing act. We hear CEOs being analysed as leaders of one type or other. I am not sure!

article thumbnail

How Passion Can Revolutionize Digital Technology, AND Change The.

Terry Starbucker

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full How Passion Can Revolutionize Digital Technology, AND Change The World: A Video Every Leader Must See by Starbucker on August 29, 2010 In early 1997, its stock price was $4. And that CEO is Steve Jobs.

article thumbnail

5 Things Every Business Leader Should Know About Social Media

Terry Starbucker

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full 5 Things Every Business Leader Should Know About Social Media by Starbucker on January 24, 2010 It’s the new elephant in the room. Bret Simmons January 24, 2010 at 10:57 pm Excellent, Terry. Popularity: 8% [ ?

Media 305