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Rupert Murdoch, Customer Service Rep?

Harvard Business Review

OCTOBER 26, 2012

But things can get a bit trickier if your customer service rep is also your CEO — and if he or she is attempting remedy the problem in a very public way. Murdoch is a rarity among Fortune 500 CEOs. But an IBM survey of 1,709 CEOs found that, while only 16% use social media, the number is expected to grow to 57% in five years. (A

Media 8
Media CEO Brand Corporate Accountability 8
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Can JP Morgan Transparently Police Itself?

Harvard Business Review

MAY 31, 2012

boss, Ina Drew , the former head of their unit in of the bank's, the Chief Investment Office (CIO); and CEO Jamie Dimon, to whom the CIO reported who oversaw the CIO. Although the media has spoken loosely about a company "clawing back" pay, there are, in fact, different ways to hold responsible individuals to financial account.

CIO 8
CIO Committee Risk Management Banking 8
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