article thumbnail

The Authenticity Trap for Workers Who Are Not Straight, White Men

Harvard Business Review

For example, at Standard Chartered in India, one female executive drove the transformation of two bank branches in Kolkata and New Delhi into all-women branches, a move which increased net sales at these branches by an impressive 127% and 75%, respectively, from 2009 to 2010.

EPS 8
article thumbnail

The Benefits of Hiring Your Best Customers

Harvard Business Review

Along with Reed Hastings, Netflix’s founder and CEO, she wrote a PowerPoint presentation on Netflix culture. Nordstrom has increased its sales by 50 percent from 2010 to 2015 through both online and offline sales. In fact, she literally wrote the book on it. Who wouldn’t want to work at a place like that?