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Creating Michelin-star Quality for the Masses

Harvard Business Review

DECEMBER 7, 2010

But it's this set of beliefs that explains why Western companies fail to succeed in emerging markets where middle class consumers demand good quality at low prices, and why these companies struggle to develop value-for-money products for their home markets during slow growth times like these. Operating such restaurants is expensive.

Quality 13
Quality Working Capital Price Open-book 13
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Telecom's Competitive Solution: Outsourcing?

Harvard Business Review

MAY 8, 2012

Due to huge capital requirements, these investments could exert considerable pressure on the working capital of the carrier company. Through the outsourcing arrangements, Bharti dramatically lowered its costs while ensuring high quality for customers, since vendors had world-class competencies in their domains.

Outsourcing 10
Outsourcing Wireless Telecommunications Core Competence 10
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