Terry Starbucker

SEPTEMBER 20, 2015

Since I moved to Portland in 2010 I’ve become fascinated with a particular kind of business person – Oregon entrepreneurs. It may cost more, but it pays off. So much so, that last year I started to write nearly as much about them as I did about my first love, leadership. Take care of your teammates.

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Terry Starbucker

AUGUST 16, 2015

When I look back at 998 posts and pinpoint the day I completely embraced the concept of More Human leadership, and took my first shot at defining it, it was the day I wrote this post in February 2010. Finally, rather than discuss it openly, I did the autocratic thing – I simply changed the numbers myself and pushed it down to them as final.

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Terry Starbucker

JULY 19, 2015

These were live calls, and since we were in the midst of building a new call center, we had done a lot of research and knew how much a phone call cost. Epilogue: We eventually got our NPS north of 60%, which was at the top of our industry, before the company was sold in 2010. Bob was insistent. “We We will save customers.

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Terry Starbucker

AUGUST 29, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full How Passion Can Revolutionize Digital Technology, AND Change The World: A Video Every Leader Must See by Starbucker on August 29, 2010 In early 1997, its stock price was $4. davidburkus August 31, 2010 at 4:47 pm Great video.

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Terry Starbucker

DECEMBER 5, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full My 10 Favorite (and Most Effective) Leadership Quotes by Starbucker on December 5, 2010 One of my favorite things to do as a leader is make a big speech or presentation. – John F.

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Terry Starbucker

APRIL 11, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The 3 Elements of Solid Decision Making That Cannot Be Ignored by Starbucker on April 11, 2010 Leaders make decisions every day, and the process in which those decisions are made has always intrigued and fascinated me.

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Terry Starbucker

NOVEMBER 28, 2010

Then, it was for a series of missed deadlines. Now, he was there because of a careless error that cost the company a customer. Mike Wagner November 29, 2010 at 9:41 am Like Jesse, I’ve seen this a lot. Keep creating…and recreating, Mike Steve Woodruff November 29, 2010 at 10:52 am Dislodge the bad apples from the tree.

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