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QAspire

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Instinctively Reactive Leaders – Another Cost

QAspire

JANUARY 5, 2010

Quickly punish people for making mistakes Instantly react to changes Quick reactions from leaders are helpful when dealing with a potentially life-threatening (read existence-threatening) crisis for an organization. Posted using Chat Catcher By Tom Glover , January 6, 2010 @ 7:06 pm Tanmay, I think you are dead on here.

Cost 84
Cost Long-term Directory Blog 84
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What NOT to do in Customer Service 7

QAspire

NOVEMBER 4, 2009

In crisis, instead of overcommunicating things, the crew started escaping customer complaints. By Hardik, October 24, 2010 @ 12:32 pm pragmatic ways of achieving customer experience, engagement. By Hardik, October 24, 2010 @ 12:32 pm pragmatic ways of achieving customer experience, engagement. This created more pressure.

Travel 84
Travel Airlines Learning-by-Doing Quality 84
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