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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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Complimentary Resource – 2011 Trends Report: Customer Relationship Management

Strategy Driven

Focus Experts share their 2011 predictions for CRM. Are you ready for the coming changes in the Customer Relationship Management (CRM) landscape? In this report, Focus Experts share their 2011 predictions for CRM. Complimentary Resource – The iPass Mobile Workforce Report (May 2010). 1 in most businesses.

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Social media summit

Lead on Purpose

This half-day event included three speakers: Mitch Joel , author of Six Pixels of Separation and Julien Smith and Chris Brogan , co-authors of Trust Agents.

Media 180
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Social Media Demystified

N2Growth Blog

Having advanced keyword search tools (knowing when someone's talking about you or your product), identifying key influencers (say, on a Twitter list), and really looking at social media through a CRM lens (vv. Copyright/Legal Privacy Resources Sitemap N2Growth Blog © Copyright 2010 N2Growth. Our Freedom. All Rights Reserved

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Adding Value: A Gentle Reminder

QAspire

I read something similar to this in a management book related to CRM. Regards, Jay Chhaya By Anil Kumar, July 30, 2010 @ 8:42 am Perfectly said. Regards, Anil Kumar By Tanmay , July 30, 2010 @ 9:32 am @Anil - Thanks! Best, Tanmay By Tanmay , July 30, 2010 @ 9:33 am @Jay - Thanks for the comment and you too have a great weekend!

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Track Customer Attitudes to Predict Their Behaviors

Harvard Business Review

CRM is typically all about customer behavior: you track customers’ behavior in terms of where, when and in what context they interacted with your company. Of course, there is no guarantee that the inclusion of customer attitude information in predictive CRM modeling will always yield returns.

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Reinvigorate a Disengaged Sales Force

Harvard Business Review

workers say they are "not engaged" or "actively disengaged" with their work, according to Gallup''s ongoing study of the American workplace from 2010 through 2012. firm with more than 1,000 employees already has more data in its CRM system than in the entire U.S. A stunning 70% of U.S. It''s estimated that each U.S.