Here’s a stirring video from Chick-fil-A to remind us that every human being has a story. In our endeavors to develop Connection Cultures we encourage people who work together to get to know one another’s stories and to reach out and learn customers’ stories, if at all possible. Learning the stories of the people in your life is just one aspect of Human Value, the second element of a Connection Culture. When you know a person’s story, it helps you empathize and connect with them. It’s also more difficult to grow extremely disconnected with someone when you know their story.