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Fear Kills

Next Level Blog

Main | Business Travel Divas Turn Themselves In » July 23, 2010 Fear Kills In case you didnt see it, a report in the New York Times earlier this week offers a stark example of what can happen when the culture of an organization discourages open and honest dialogue. Thats Not Leadership. Posted by: Mike Henry Sr.

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How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

Online, telephone, and in-person customer surveys work for many businesses. A focus group is not a survey. 1 Unhappy customers are 5-20 times more likely to tell others about their bad experience than satisfied customers are to spread good news. You may also have a blog open to comments. Begin and end on time.

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Employee Engagement…What's in a Name? | You're Not the Boss of Me

You're Not the Boss of Me

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Getting to the Heart of Mental Toughness The Importance of Being Purposeful → March 9, 2010 · 4:37 am ↓ Jump to Comments Employee Engagement…What’s in a Name? Elliot Reply Gwyn Teatro March 10, 2010 at 12:27 am You make a good point, Elliot.

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Engage Employees Using Customer Service Tactics

Harvard Business Review

A recent study by Aon Hewitt , for example, found that companies with high levels of engagement outperformed the stock market in 2010. These companies typically give their customers short, quick surveys. Apple surveys its employees every few months. Employee engagement and financial performance are connected.

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Brazil's Women Shun the Private Sector

Harvard Business Review

The CWLP survey found that 65% of educated Brazilian women view the public sector as very desirable to work for, head and shoulders above their counterparts in other BRIC markets. In fact, the CWLP survey shows that 80% of college-educated women aspire to a top job — more than in China and Russia and far outstripping their U.S.

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The Lure of China's Public Sector

Harvard Business Review

million university graduates entered the job market in 2010 , up from one million in 1999. Especially telling: 57% of the Chinese women university graduates surveyed for our book Winning the War for Talent in Emerging Markets rated the public sector as an attractive job option. More than 6.4

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Go Old School.Use A Flip Chart For Gathering Ideas

Eric Jacobson

Thursday, August 12, 2010 Go Old School.Use A Flip Chart For Gathering Ideas Heres a great idea from communications consultant, speaker and author David Grossman : And, yes its old school. But, it works! Provide Post-it notes, and watch the ideas grow as employees post their ideas on the flip chart. Don't Praise.

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