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Even for Companies, the U.S. Is Split Between Haves and Have-Nots

Harvard Business Review

The worldwide trend of rising economic inequality applies not only to individuals. Economywide ROIC has trended downward since the 1980s, falling from above 6% in the mid-1960s to 5% in 1980, then to 3% in 1990, and to only a bit more than 1% by 2010. What are the underlying drivers of this trend? There are many.

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The Benefits of Hiring Your Best Customers

Harvard Business Review

Nordstrom has increased its sales by 50 percent from 2010 to 2015 through both online and offline sales. The retailer also has an app that alerts employees to the latest trends on Pinterest. Is there any one of us who doesn’t wish that our workplace had more energy, empathy, and creativity?