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How do you reduce the customer churn rate?

Lead on Purpose

Guest post by Ryan Harrison. A 2010 Harvard Business School case study explored churn rate in depth and identified the clients that businesses should seek to retain. Ryan Harrison runs a small business consulting firm with his wife Tiffany, where they assist clients in a wide range of industries.

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Yes - Nice Guys CAN Lead and Finish First

Great Results Team Building

As quarterback of the Atlanta Falcons, Matt Ryan has become known as a “nice guy,” and that has led a number of football fans in Atlanta to question his ability to lead. The same interpersonal skills that cause some people to question the leadership of Matt Ryan are what actually make him a great leader!

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The Rainmaker 'Fab Five' Blog Picks of the Week

Sales Wolf Blog

 Below are my picks for the week of September 13th - 19th, 2010.   John Ryan, Bloomberg Businessweek : Keeping Employees Happy in a Post-Recession World - It is no surprise that the economic turmoil of the past two and a half years has been incredibly stressful on workers.  Enjoy!  Enjoy!

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Make Results Matter More than Face Time

Harvard Business Review

Ryan, LLC - Getting rid of a sweatshop culture. Ryan, a global tax firm headquartered in Dallas, Texas, had a business problem. Brint Ryan started the company in 1991, growing it from a two-person organization to a 1000-person one. And I'm not talking about just general talent — I'm talking about the stars," Ryan says.

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Marshall, Not McChrystal, Should Be Role Model for Military Leaders

Michael Lee Stallard

One of the best known examples of Marshall’s passion for human value was celebrated in the movie Saving Private Ryan that starred actor Tom Hanks. After learning that James Ryan’s mother had lost three of her four sons in battle, Marshall sent a squad to France specifically to retrieve Private Ryan and return him to America and to his mother.

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Even Small Companies Can Tap Big Data If They Know Where to Look

Harvard Business Review

Founded in 2010 by Anthony Goldbloom and Jeremy Howard, the company seeks to make data science a sport, and an affordable one at that. Anyone can post a data project by selecting an industry, type (public or private), participatory level (team or individual), reward amount, and timetable. Take Kaggle , for instance.

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44 Content Marketing Agencies Defined by 65 Marketers

Miles Anthony Smith

You are able to position yourself as a true thought leader in your industry, separating yourself from competitors. With a team of talented marketers, amazing creatives, and SEO experts, they create content that stands out in an industry overloaded with a content publication.

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