How I Discovered My Leadership Secret Weapon
Terry Starbucker
JULY 19, 2015
Thankfully, I had a secret weapon that I had been working on that was about to get even more potent – a metric innovation that would become a proxy for profit. Epilogue: We eventually got our NPS north of 60%, which was at the top of our industry, before the company was sold in 2010. Making the Connection.
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