Terry Starbucker

OCTOBER 12, 2014

It was July of 2010, and I was playing a round of golf with my core management team in Billings, Montana. Measuring, monitoring and managing with the right metrics . We were having a great ride on this roller coaster, and the cool thing was, there were more thrilling twists and turns ahead of us.

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Terry Starbucker

JULY 12, 2015

It was May of 2010. 13) Use the right metrics – Each position needs objectives measure of success, from both a personal, team, and company-wide perspective. 14) Monitor and measure, relentlessly – All the cool metrics in the world can’t do a lick of good unless there’s a human digesting (and using) them. And I mean EVERY.

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Terry Starbucker

JULY 19, 2015

Today’s story is about how I found my leadership secret weapon – an operational metric that could play a key role in our march to greatness, and provide a critical link between great customer service and profit. It was clear to me that this kind of human metric would certainly be more relatable to our employees than profit.

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Terry Starbucker

OCTOBER 4, 2015

For example, when I was SVP of Operations of Bresnan Communications from 2003-2010 and made hundreds and hundreds of speeches to rally our teammates in city after city in 4 Rocky Mountain states, I never made the same speech twice. Customers in pain (We came up with a metric called the “Customer Fault Rate” ).

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Terry Starbucker

OCTOBER 8, 2017

It was early in 2010… We thought he was indestructible. I will not soon forget the time I was crowing about achieving a 95% success rate on a certain metric, and he turned to me and said “Terry, I don’t understand – why not 100%? A More Human Short Story – My Path To Leadership Joy . How were we going to deal with this?

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Terry Starbucker

JANUARY 3, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full A Leadership Checklist: 10 Things To Do Right Now To Make It A Great Year by Starbucker on January 3, 2010 As a leader, I’ve learned that getting off to a great start in a new year is very important. Very helpful.

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Terry Starbucker

MAY 9, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full Leaders as Teachers: Two Things You Absolutely, Positively Must Do To Be Effective by Starbucker on May 9, 2010 As someone who loves to read, I can get leadership advice from the strangest places. About playing the piano.

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