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Leadership and Opportunity | N2Growth Blog

N2Growth Blog

In today’s post I’ll take a look at timing as key success metric… As the verse from the old Kenny Rogers song goes “you have to know when to hold em and know when to fold em.&# They swim against the tide, buck the rules and exploit areas (opportunities) long before the masses see the trend. Our Freedom.

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Customer Experience Management | N2Growth Blog

N2Growth Blog

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset. Our Freedom.

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How I Discovered My Leadership Secret Weapon

Terry Starbucker

Today’s story is about how I found my leadership secret weapon – an operational metric that could play a key role in our march to greatness, and provide a critical link between great customer service and profit. It was clear to me that this kind of human metric would certainly be more relatable to our employees than profit.

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How to Drive Change with a Leadership Point of View

Next Level Blog

Magazine » December 06, 2010 How to Drive Change with a Leadership Point of View Every so often, The New York Times will run a long feature on the CEO of a large business.    A point of view is grounded in observable facts and trends that can be projected into the future.    Look at ecomagination. 

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Overcoming Leadership Myopia

Michael Lee Stallard

The report went on to show this has been a long-term downward trend rather than a temporary decline due to the Great Recession. All the Six-Sigma, Lean, benchmarking and metrics in the world won’t help us lead people if we fail to recognize these realities. It’s also damaging to our mental and physical health.

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2 Debt Instruments Pose Peril to Millions of Investors

Coaching Tip

Remember, cov-lite loans free the debt issuer from meeting normal fiscal disclosures and financial metrics, so the risk to lenders is high. 27): Just 35 percent of new leveraged loans issued in 2016's first half had traditional covenants that require regular financial check-ups, compared with 100 percent in 2010.

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The Top 10 HBR Blog Posts of 2010

Harvard Business Review

In that spirit, we offer our 10 most popular posts of 2010, as measured by that most inarguable of website metrics, pageviews: 12 Things Good Bosses Believe. Six Social Media Trends for 2011. Robert Sutton, author of Good Boss, Bad Boss , ponders what makes some bosses great. Six Keys to Being Excellent at Anything.

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