Lead on Purpose

article thumbnail

Lead with integrity

Lead on Purpose

Coach John Wooden said it well: “Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.&# Integrity builds character, which creates the foundation of great leadership. Live with integrity; lead with integrity.

Ethics 154
article thumbnail

Trust

Lead on Purpose

As Warren Buffet said: “It takes twenty years to build your reputation and five minutes to ruin it.&# This focus has come primarily from reading The Speed of Trust by Stephen M.R. He discusses the concept of building a trust account, which is similar to a bank account. Building trust is not something that happens overnight.

Covey 265
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Trust and credibility

Lead on Purpose

On the other hand, when you achieve the results you promised, you establish a positive reputation of performing, of being a producer. 3 Responses The 7 Lesson Series of Attraction Marketing That You Should Not Ignore | Network Marketer Professional , on March 5, 2010 at 11:40 am said: [.] Each of these cores is vital to credibility.

Covey 186
article thumbnail

Book Review: Trust Agents

Lead on Purpose

Making connections and gaining people’s trust is the premise of the book Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust. Making connections and gaining people’s trust is the premise of the book Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust.

Review 140
article thumbnail

How do you reduce the customer churn rate?

Lead on Purpose

Fortunately, word of mouth and reputation earns QuickBooks new customers at a higher rate that it loses them. A 2010 Harvard Business School case study explored churn rate in depth and identified the clients that businesses should seek to retain.

Ryan 154