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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

Here, we look at the facts and explain why it is imperative that skills and performance are reviewed regularly. Customers try to avoid poor service According to the 2015 Global State of Multichannel Customer Service Report, 62 percent of global consumers have stopped doing business with a company due to poor customer service.

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Think SoLoMo or SoCoLoMo – Social Commerce, Local & Mobile – For Digital Success

Modern Servant Leader

Consumer Trust: Positive online reviews make 52% of consumers more likely to use a local business. Billion in 2015. BrightLocal: Study – 72% of Consumers Trust Online Reviews as much as personal recommendations by BrightLocal 3/12/2012. Forrester Research: US Cross-channel Retail Forecast 2011 to 2016.

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Teaching Leaders What to Stop

Marshall Goldsmith

Review the list. After reviewing this list, for those of you who still aren’t sure what to stop, there is one habit that I’ve seen take precedence over all of the others. Marshall Goldsmith was selected as one of the 10 Most Influential Management Thinkers in the World by Thinkers50 in both 2011 and 2013.

Drucker 135
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Behavioral Change as Simple as 1, 2, 3!

Marshall Goldsmith

The person being reviewed should talk with each key stakeholder and collect additional “feed forward ” suggestions on how to improve the key areas targeted for improvement. Review what has been learned with clients and help them develop an action plan. Review results and start again. These plans need to come from them, not me.

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Aren’t I Smart and Aren’t They Stupid?

Marshall Goldsmith

In the course of reviewing this material, you may recognize yourself. Marshall Goldsmith was selected as one of the 10 Most Influential Management Thinkers in the World by Thinkers50 in both 2011 and 2013. He was also selected as the World’s Most Influential Leadership Thinker in 2011. You may say, “That’s me!”

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Questions for Building a Great Team!

Marshall Goldsmith

Let each team member review his or her list of suggested behavioral changes and choose the one that seems to be the most important. Marshall Goldsmith was selected as one of the 10 Most Influential Management Thinkers in the World by Thinkers50 in both 2011 and 2013. Marshall Goldsmith Thinkers50 Video Blog'

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Playing Favorites

Marshall Goldsmith

I’ve reviewed hundreds of custom-designed leadership profiles. Marshall Goldsmith was selected as one of the 10 Most Influential Management Thinkers in the World by Thinkers50 in both 2011 and 2013. He was also selected as the World’s Most Influential Leadership Thinker in 2011. Marshall Goldsmith Thinkers50 Video Blog'

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