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Why Your Customers Hate You and How to Fix It

Skip Prichard

Brandt, CEO and founder of The MPI Group and an award-winning journalist, has devoted more than two decades to studying leadership in effective, purpose-driven organizations. Mostly because it’s fundamentally more difficult to lead an organization than ever before, due to a confluence of leadership trends and external factors.

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Doing Business in a Post-Fidel Cuba

Harvard Business Review

At the last Congress, in 2011, Raul Castro had announced plans to introduce new market reforms and attract foreign investment. In this setting, two distinct options are available to Cuban leadership, depending on whether Trump will continue to advance economic and diplomatic engagement with Cuba, or whether he will back away from the country.