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How Avaya Turned Around Its Customer Ratings

Harvard Business Review

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth. Tie Your Goals to Hard Numbers.

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To Drive Digital Transformation, Focus on People

Strategy Driven

Alignment Teams must work in a way that gets the best input from all members, and gains understanding and commitment around common goals, schedules, methods, and decisions/directions of all kinds. agile studios), tools (communication such as Slack or Jira, etc.), In this context frameworks include physical space (e.g.,

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How to Create Remarkable Teams PART 2 – Collaboration

Ask Atma

So the designer teaches everyone about UX/AI, the coders teach about their development methodology, the project managers teach about agile protocols, and the sales people describe what it is like in the field. Emotional control – successful anger and/or frustration management. Curiosity – inclination to learn.

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How Meditation Benefits CEOs

Harvard Business Review

He says he’s seeing a growing interest among leaders in meditation as a way to build leadership skills – and achieve business goals. Archana Patchirajan, successful serial entrepreneur and CEO and Founder of Sattva, shared that in her early years as a leader, she wanted things to happen in her way and on her timeline.

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Leadership & Perfectionism | N2Growth Blog

N2Growth Blog

Put simply, leaders cannot be successful being guided by fear and hesitation. Agility, fluidity, decisiveness, commitment and focus all lead to the creation of speed which results in a certainty of execution. Thanks [link] Joseph Alan Weiss, an independent consultant, use to say – we are here for success not for perfection.

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An Astronaut’s View Of The Power Of We

Tanveer Naseer

As a fighter pilot during the Cold War, I trained for years to fight the Russians, but on April 4, 2011, I stood at the base of a Soyuz rocket named Gagarin , in honor of the fiftieth anniversary of Yuri Gagarin’s first human spaceflight. Establish Trust As we’ve seen, one of the key ingredients of successful U.S.–

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