Women on Business

JANUARY 11, 2011

A “GPS Buddy ” could make a huge difference in how well you navigate in 2011 toward your life and career goals. Categories : Uncategorized 3 Comments 1 Tweets that mention Navigate Your Path to Success :: Women on Business -- Topsy.com January 11th, 2011 at 7:47 am [.] 2 Chrysty January 11th, 2011 at 12:28 pm NICE perspective, Bonnie!

Press Release 160

Press Release Succession Discount PR 160

QAspire

FEBRUARY 22, 2015

In 2011, Mark Dickinson was devastated to learn about the murder of his three years old grandson. Mark could not hold back his tears as he kept pleading to the staff members of Southwest Airlines to expedite the process and no one seemed to care. I quickly visited their website to look for their values.

Airlines 70

Airlines Travel Brand Process 70

Harvard Business Review

AUGUST 15, 2013

Near the beginning of the complaint that the Justice Department, five states, and the District of Columbia filed this week in an attempt to halt the merger of US Airways and American Airlines is a sentence that cannot help but make a person stop and think. Then again, airline safety has remained the subject of government regulation.

Airlines 8

Airlines Transportation Travel Industry 8

Sales Wolf Blog

NOVEMBER 1, 2010

Michael Haberman, HR Observations : "Hire Attitude vs. Aptitude": A Lesson From Disney - Southwest Airlines is famously known for having a talent management philosophy of "hire for attitude, train for skill"  Disney - another consistently high performing organization - shares that same philosophy towards employee selection.

Blog 157

Blog Middle Management Talent Management Human Resources 157

Kevin Eikenberry

JANUARY 22, 2011

Tagged as: Boeing , future flight , NASA { 4 comments… read them below or add one } Thabo Hermanus January 23, 2011 at 7:59 am Kevin, this really pushes the boundaries and the pictures are awesome. Kevin Reply Jay & Ads January 25, 2011 at 4:38 am Hi Kevin, This is Jay & Ads.

Creativity 183

Creativity Workshop Blog Video 183

Persuasive Powerhouse

AUGUST 29, 2010

It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!

Servant Leader 250

Servant Leader Greenleaf Leadership Airlines 250

Marshall Goldsmith

OCTOBER 24, 2011

On American Airlines alone I have logged over 9.5 To participate in the 2011 Thinkers 50, visit [link]. A: In my work, I spend a lot of time on the road. In the past four weeks, I have made separate trips to Abu Dhabi, Zurich, and London - along with many stops in the U.S. million frequent flyer miles.

Travel 117

Travel Tips Prahalad Transportation 117

Chris Brady

JANUARY 5, 2011

  And now for the new contest, our first of 2011! Posted by: Matt Foote | January 05, 2011 at 09:50 AM New gift ideas for 2011! Posted by: Matt Foote | January 05, 2011 at 09:50 AM New gift ideas for 2011! Posted by: Carmine Villani | January 05, 2011 at 10:08 AM 21st Century view finder!

Travel 82

Travel Blog Shaw Letter 82

Chris Brady

JANUARY 19, 2011

My first airline flight didn't occur until age 19 when I went to pick up a car in Oklahoma. Posted by: Phyllis Hoff | January 20, 2011 at 09:44 AM Verify your Comment Previewing your Comment Posted by: | This is only a preview. Mostly, however, I stayed close to home in the good old Flint area. Then it all changed.

Travel 115

Travel Education Open-book Letter 115

Modern Servant Leader

APRIL 10, 2012

Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership. Mark Sanborn Interview – Up, Down, or Sideways. 7 Leadership Lessons from Yoda. Native Language – Use Common Phrases in Most Popular Languages. January Posts. Joe Paterno Quotes – Great Quotes from a Great Leader.

Servant Leader 183

Servant Leader Leadership CIO Conference 183

Strategy Driven

NOVEMBER 27, 2010

Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace.

Transportation 50

Transportation Execution Simon Newsletter 50

Chris Brady

JANUARY 18, 2011

Other leaders have established fun as a pervasive element in their very corporate culture (Southwest Airlines and Zappos come to mind). Posted by: Tony | January 18, 2011 at 07:24 PM Chris, What a great post. Posted by: Cathy - Team Rascals | January 18, 2011 at 07:55 PM Chris: Great post. I love this. Work hard, play hard.

Travel 119

Travel Learning-by-Doing Blog Letter 119

Terry Starbucker

AUGUST 12, 2010

Deborah, I’ve always heard that Cathay was a great airline, and this certainly confirms that. (I Now he’ll be hailed as a hero when in all actuality he should be fired and let’s see just how easy it is to get a job with his new found fame. I hope Andrew is doing better now) Tracy, Amen to that.

Media 278

Media Blog Taylorism Taylor 278

First Friday Book Synopsis

JULY 20, 2011

Here is an excerpt from an article written by Mel Stark and Mark Royal for Talent Management magazine (5/10/2011). To check out all the resources and sign up for a free subscription to the TM and Chief Learning Officer magazines published by MedfiaTec, please click here. * * * Experts from Hay Group, which partnered with [.].

Magazine 93

Magazine Talent Management Company Resources 93

Next Level Blog

JULY 14, 2010

Doing so abdicates all control of the trip to the airlines. Subscribe to Blog Updates via Email or RSS Chart Your Course in 2011 with a Life GPS® Interactive Program Details Here Join me for the. The Business Travel Diva’s Rules for Family Vacations (Section 1: Pre-Flight Checklist) 1. Under no circumstances will luggage be checked.

Travel 236

Travel Blog Executive Coaching Learning-by-Doing 236

The Recovering Engineer

MAY 31, 2010

As we waited, I saw several people get really agitated with Delta Airlines. As is often the case in group conversations like the one we had in Detroit, the roughly forty of us that were waiting together shared conversation, but we didn’t get very personal. But, was it really that big of a deal?

Emotional Intelligence 102

Emotional Intelligence Engineering Self-aware FAQ 102

First Friday Book Synopsis

NOVEMBER 19, 2011

Hansen Harper Business/A HarperCollins Imprint (2011)Additional and even more valuable revelations about “the principles that distinguish great organizations from good ones” For as long as I can remember, Jim Collins has been a research-driven business [.].

Collins 85

Collins Uncertainty Review Books 85

First Friday Book Synopsis

OCTOBER 12, 2011

Hansen Harper Business/A HarperCollins Imprint (2011) Additional and even more valuable revelations about “the principles that distinguish great organizations from good ones” For as long as I can remember, Jim Collins has been a research-driven [.].

Collins 85

Collins Uncertainty Review Books 85

QAspire

NOVEMBER 4, 2009

It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else.

Travel 84

Travel Airlines Learning-by-Doing Quality 84

First Friday Book Synopsis

JANUARY 28, 2012

Andrea Kates (akates@BusinessGenome.com) is the founder of the Business Genome® project and author of the visionary bestselling business innovation book, Find Your Next (McGraw-Hill, November 2011).

Entrepreneur 75

Entrepreneur Globalization Innovation Project 75

First Friday Book Synopsis

JUNE 28, 2011

Patterson Berrett-Koehler Publishers (2011) A comprehensive road map for the new landscape of customer relationships After carefully identifying the “what” of a customer relationship in Part One (Chapters 1-5), Chip Bell and John R. Wired and Dangerous: How Your Customers Have Changed and What to Do About It Chip R. Bell and John R.

Review 80

Review Books Airlines Advertising 80

First Friday Book Synopsis

MAY 10, 2011

The Thank You Economy Gary Vaynerchuk HarperBusiness (2011) Business begins with making people feel appreciated…and goes nowhere unless they do In recent years, an avalanche of research data generated from marketplaces throughout the world reveals that when asked to identify what is most important to them, workers and customers identify “feeling (..)

Review 80

Review Books Airlines Blog 80

First Friday Book Synopsis

DECEMBER 10, 2011

Higher Ambition: How Great Leaders Create Economic and Social Value Michael Beer, Russell Eisenstat, Nathaniel Foote, Tobias Fredberg, and Flemming Norrgren Harvard Business School Press (2011) Valuable lessons from 36 CEOs who create simultaneously value that has both economic and social impact The CEOs featured in this book agreed to participate (..)

Books 70

Books Review CEO Participative 70

First Friday Book Synopsis

OCTOBER 8, 2011

Slywotzky with Karl Weber Crown Business (2011) How to create a demand-creating culture Many books published in recent years offer excellent advice on how to create and then sustain what I call a hyphenated culture: quality-driven, customer-driven, innovation-driven, results-driven, etc.

Slywotzky 70

Slywotzky Books Review Quality 70

First Friday Book Synopsis

JULY 13, 2011

Patterson Berrett-Koehler Publishers (2011) A comprehensive road map for the new landscape of customer relationships After carefully identifying the “what” of a customer relationship in Part One (Chapters 1-5), Chip Bell and John R. Wired and Dangerous: How Your Customers Have Changed and What to Do About It Chip R. Bell and John R.

Review 70

Review Books Airlines Advertising 70

The Empowered Buisness

NOVEMBER 29, 2013

Southwest Airline’s Crazy Recipe for Business and Personal Success, described the unconventional leadership that made Southwest an airline industry dynamo. Execution: The Discipline of Getting Things Done (2011 edition). Kevin and Jackie Freiberg’s previous book, Nuts!: Unconventional wisdom for unconventional times.

Books 113

Books Leadership Open-book Learning-by-Doing 113

Strategy Driven

JANUARY 21, 2011

For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. People and businesses are looking for opportunities. What kinds of opportunities? It starts by creating a culture that encourages employees to do what’s right for the customer. Keep it simple.

Real Estate 66

Real Estate Magazine Rogers Long-term 66

Strategy Driven

MARCH 28, 2011

She was one of the five founding executives of JetBlue Airways; Chief People Officer for Southwest Airlines; and Executive Vice President of Team Services at Doubletree and Promus Hotel Corporations. Copyright 2007-2011 by StrategyDriven, Inc. To read Ann’s complete biography, click here.

Environment 70

Environment Covey Airlines Mission Statement 70

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf 125

Greenleaf Servant Leader Leadership Learning-by-Doing 125

Harvard Business Review

MARCH 7, 2013

According to the annual returns from GS in 2011, this came in at just over $12 billion or 42 percent of net revenues. To put this in context, using the same equation, the average employee in a low cost airline generates a profit before tax of $1.94. So what does explain that differential?

ROIC 8

ROIC Airlines Chief Executive Officer Metrics 8

QAspire

DECEMBER 24, 2009

November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers. The idea is to think about what our work does to us. Busyness is certainly not equal to progress.

Blog 84

Blog Constraint Quality Directory 84

Modern Servant Leader

JUNE 15, 2018

I think the work that Duane Trammell and Ann McGee-Cooper and their associates have been doing with companies like Southwest Airlines and TDIndustries are stellar examples of what can be done within organizations once they make a commitment to servant-leadership. Ben : I love it. Larry : It’s a good example. Ben : Yeah.

Greenleaf 100

Greenleaf Servant Leader Leadership Learning-by-Doing 100

You're Not the Boss of Me

DECEMBER 12, 2010

For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.

Environment 42

Environment Servant Leader Leadership Airlines 42

Chris Brady

MARCH 3, 2010

To compare the iPhone to any other phone is like comparing an airliner to a tricycle. Looking back now I realize my hate-affair with computers began right then and there. Only recently did I finally awake to my stupidity and switch back to Apple products. If you hate computers, it's likely that you only hate the PC world.

Travel 58

Travel Letter Productivity Products 58

Strategy Driven

FEBRUARY 4, 2011

Airlines say that delays caused by air traffic controllers cost them a combined $4 billion per year. For every 1-cent reduction in the cost of jet fuel, the airlines save $170 million. When business news gets on Page 1 of every day’s newspaper and every evening TV newscast, then the public notices and cares.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

JUNE 12, 2018

The DOJ opposed the 2011 merger that AT&T and T-Mobile wanted because it feared that the merger would threaten the role of T-Mobile as a disruptive “ un-carrier ” in the telecom industry. For this reason, the airline alliances have been careful to request antitrust immunity before cooperating on pricing.

Company 8

Company Supply Chain Cooper Airlines 8

Harvard Business Review

DECEMBER 19, 2012

That's the strategy, employed by industries such as airlines, in which a seller moves prices up and down quickly, charging similar customers different prices for the same product or service. In July 2011, Netflix announced a significant price increase that incensed consumers. Netflix hasn't fared so well in handling a similar uproar.

Retail 8

Retail Price Strategy Airlines 8