2011 Balanced Scorecard Goal Succession 
Change Starts Here
JULY 9, 2013
For Mount Franklin Foods, a candy and snack manufacturer headquartered in El Paso, Texas, the years leading up to 2011 were tumultuous. When CEO Gary Ricco joined the company in May of 2011, the company had struggled for years to turn a profit. They also created a scorecard to measure their performance against each objective.
Harvard Business Review
MARCH 19, 2014
They articulate the organization’s reason for being, and create goals and measures that support this rationale. He arrived as President at Quaker Foods North America in 2011 to find a strong, trusted brand with nutritional oatmeal products, but he knew there was an opportunity to build upon the legacy of this iconic brand.
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