Harvard Business Review

OCTOBER 6, 2016

The bank has since fired 5,300 employees for the illegal behavior and eliminated retail bank sales goals entirely. As a result of this fraud, the bank is now being investigated by Federal prosecutors and Congressional overseers. But the fallout is far from over. A blind spot among senior leaders.

Banking 10

Banking Committee Leadership Ethics 10

Harvard Business Review

SEPTEMBER 20, 2016

The settlement stems from the bank’s employees allegedly opening more than 2 million bank and credit card accounts without customers’ permission. Beyond the fines, Wells Fargo has fired at least 5,300 employees for “inappropriate sales conduct,” and the bank is making changes to its quota system.

Incentives 8

Incentives Banking Ethics Insurance 8

Harvard Business Review

OCTOBER 2, 2014

For a retailer, it’s extremely useful to know whether a customer will be back or has abandoned you for good. But as the amount of data that retailers are able to collect grows and the predictive models keep improving, the models will inevitably become markedly better at predicting customer behavior than simple rules.

Simon 10

Simon Retail Uncertainty Apparel 10

Harvard Business Review

JULY 24, 2017

On July 1, 2011, the Australian Government amended the Corporations Act introducing the “two-strikes” rule. Highly diversified across food retailing, hardware, office supplies, department stores and industrial products, its current CEO, Richard Goyder, is stepping down to be replaced by an internal appointee, Rob Scott.

Execution 8

Execution Banking CEO Morale 8

Harvard Business Review

OCTOBER 2, 2014

For a retailer, it’s extremely useful to know whether a customer will be back or has abandoned you for good. But as the amount of data that retailers are able to collect grows and the predictive models keep improving, the models will inevitably become markedly better at predicting customer behavior than simple rules.

Simon 8

Simon Retail Uncertainty Apparel 8

Harvard Business Review

AUGUST 11, 2014

Factors ranging from weak demand to bank consolidation have combined to hobble many small businesses  and if these factors arent addressed, they could continue to impede U.S. And as we describe in a recent HBS Working Paper , gaps remain in traditional bank credit supply. job growth and economic security. small businesses.

Technology 9

Technology Banking Class Real Estate 9

Harvard Business Review

JUNE 26, 2014

There is no fee charged to retailers who use it and no exorbitant interest rates lying in wait for consumers. The unbanked pay four times more in fees to access their money than those with bank accounts, and they pay $4 higher fees per month for cash access on average than those with formal financial services. It’s safe from hackers.

Cost 8

Cost Transportation Banking Retail 8

Harvard Business Review

MARCH 8, 2012

An Indian investment bank, Avendus, projects 376 million Indian Net users by 2015. The Indian government sponsored the introduction of 3G services in 2011 with a $30 billion spectrum auction. It's a reflection of what's happening in the domestic retail space more broadly. billion e-commerce sector, says Avendus).

Venture Capitalist 14

Venture Capitalist Entrepreneur Conference Wireless 14

Harvard Business Review

SEPTEMBER 9, 2015

The bullwhip effect is the amplified response to demand signals as one moves “upstream” in the supply chain: from retailers to manufacturers to suppliers to commodity providers. Here’s a hypothetical illustration of the bullwhip effect: A retailer might experience an X% drop in sales owing to some external event.

Supply Chain 8

Supply Chain Retail Crisis Operations 8

Harvard Business Review

FEBRUARY 14, 2012

But too many major companies — Bank of America, Sony, Gap, Yahoo, Nokia — that need to get it, don't. Take banking as a visible example. Bank of America recently considered a $5 fee for customers to get their own money via their debit card because they have to find a way to fund all those retail storefronts.

Banking 16

Banking Business Model Supply Chain Mass Marketing 16

Harvard Business Review

DECEMBER 13, 2013

I should know: Many of my former colleagues, friends, and family members mentioned these stereotypes in 2011 when I accepted a job helping launch a new publication covering the business aspects of this emerging sector. Professionals from the banking, finance, investing, and accounting worlds. And more are joining every day.

Industry 10

Industry Retail Banking Brand 10

Women on Business

DECEMBER 20, 2012

million in 2011. Representation of women on boards of S&P 500 companies declined to 16% in 2011 from 16.6% My third example is a woman who is running a very successful business in the Midwest providing medical attire (scrubs) in fun retail environments all over the country. million women-owned businesses in the U.S.,

Trends 265

Trends Power Simon Real Estate 265

Harvard Business Review

MARCH 31, 2015

During the 2013 holiday season shopping period, Target was the object of then the biggest cyber attack on a retailer. Three years after the 2011 hack that compromised payment data of millions of Sony gaming users, Sony had to deal with a massive data breach targeting its pictures industry. The stock price declined 0.3%

Price 8

Price Long-term Banking Short-term 8

Harvard Business Review

MARCH 29, 2012

A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. Big-box retailers, like Best Buy, now have large, fast growing e-commerce businesses. Even the big banks are getting social.

Technology 14

Technology Venture Capitalist CIO ROI 14

Harvard Business Review

DECEMBER 29, 2010

One of the most memorable moments was listening to an executive of a British bank rescued by the government, who told his audience that the economic crisis had been a breakthrough moment in his career. I hope 2011 will be a calmer ride, though I very much doubt this will be the case. What we are learning is priceless," he said.

Leadership 15

Leadership Crisis Banking Learning-by-Doing 15

Strategy Driven

FEBRUARY 4, 2011

Sweeping reforms by Wall Street and the Securities & Exchange Commission (SEC) are needed, forcing firms to separate their investment banking business from their stock advisory business. Retailers make 70% of their earnings in the fourth quarter of each year. The average bank teller loses about $250 every year.

Ethics 59

Ethics Cost Crisis Learning-by-Doing 59

Harvard Business Review

APRIL 7, 2011

In 1974, hundreds of thousands of Australians with a bank account in good standing received a piece of plastic in the mail: a credit card, known as a Bankcard , launched and operated by a consortium of Australian banks. But someone who reads a lot stands to make their money bank on the relatively cheaper ebooks.

Banking 14

Banking eBook Price Retail 14

Harvard Business Review

JULY 16, 2013

These tried-and-true tools of the retail trade might not be as sexy as other forms of marketing. These instruments share a common objective: to influence purchase decisions by equipping consumers with incremental spending power for specific brands and retailers. What does this mean for retailers and brands? Gift cards.

Brand 9

Brand Loyalty Retail Technology 9

Harvard Business Review

APRIL 25, 2018

Managers in banks, hospitals, police departments, call-centers, and retail outlets who want to know what employees are up to can now quite easily do so. These technologies run the gamut, from body-worn cameras and closed-circuit televisions, to traceable identification cards and keystroke trackers.

Travel 9

Travel Airlines Transportation Call Center 9

Harvard Business Review

AUGUST 23, 2011

In The Age of Hyperspecialization (July-August 2011, co-authored by Tom Malone of MIT and Tammy Johns of Manpower), we note that the division of labor, a development that transformed the way physical work was accomplished during the industrial revolution, may now be poised to redefine how knowledge work gets done in the 21st century.

Supply Chain 12

Supply Chain Health Care Globalization Trends 12

Harvard Business Review

SEPTEMBER 8, 2016

At first, the causes of free fall appear to be external: a global financial crisis, a banking system collapse, government deregulation, or, more common, a new business model or technology harnessed by a nimble insurgent competitor. In 2011 the private equity firm Blackstone invested 160 million euros in the company. billion in revenue.

Company 8

Company How To Business Model Engineering 8

Harvard Business Review

MAY 20, 2014

And why should media organizations consider “making their own data” as journalist Javaun Moradi urged us to do back in 2011 (and as Scott Anthony argues here )? How Data Visualization Answered One of Retail’s Most Vexing Questions. Why does this matter? How could things be different? Persuading with Data. An HBR Insight Center.

Offshoring 10

Offshoring Media Analysis Project 10

Harvard Business Review

MARCH 14, 2016

Snapchat, an idea conceived in 2011, is now valued around $16 billion, with more than 100 million active users who send an average of over 400 million snaps per day. Similarly, Flipkart, the largest online retailer in India, has so far raised an impressive amount of around $3 billion in nine rounds of equity financing.

Company 8

Company Succession Analysis Entrepreneur 8

Harvard Business Review

FEBRUARY 25, 2015

Today, there’s an investment seemingly every week; venture-capital investment in the tech sector increased from less than $30 million in 2011 to more than $1 billion in 2013. And we counted 10 local exits in 2014. We invested in the company in 2012 through our fund, with the government contributing 85%, and U.S.

Entrepreneur 8

Entrepreneur Incubator Venture Capitalist Innovation 8