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Expecting the Unexpected: Meet Unpredictability with Agility and Adaptability

The Practical Leader

I’ve published many blogs and articles on the dangers of forecasts and predictions. The January 2011 issue of my newsletter featured a selection of hilariously inaccurate predictions about 1993 made in 1893, a few funny failed predictions from the 1400s to 2000s, and a short list of insanely wrong comments (e.g.

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Harvard Business Review on Increasing Customer Loyalty: A book review by Bob Morris

First Friday Book Synopsis

Harvard Business Review on Increasing Customer Loyalty Various Contributors Harvard Business Review Press (2011) How to create customers who are profitable This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review.