Terry Starbucker

AUGUST 22, 2010

And you will lose them to another company. I am in the leadership program at my company and we have been doing a lot of reading, and having a lot of discussion about some of the above topics. Envy – If we suppress the great talent below us in matching or surpassing us, then they will seek other opportunities.

Leadership 355

Leadership Download Blog Learning-by-Doing 355

Terry Starbucker

MARCH 15, 2010

Consequently, a lot of companies take a pass on any organized programs and let on the job training do most of the work for them. Some supervisors figure it out fast enough, and fend for themselves very well. On the other hand there are many examples of companies who make this commitment, and prove that the investment is worth it.

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Team Training Blog Skills 261

Terry Starbucker

NOVEMBER 14, 2010

Misery loves company. And the temptation for everyone is to commiserate. “ Boy, it’s bad, isn’t it?” “Gosh, we’re going to miss our deadline” “Isn’t it a bummer around here these days?” So, so human nature. And like a virus, it spreads fast. But there is an antidote.

Positioning 306

Positioning Power Blog Energy 306

Terry Starbucker

JANUARY 24, 2010

Because this elephant can take on so many faces, there is a good chance that all of those points of view exist within the management ranks of many companies – even the ones that already have some kind of SM presence. Social Media has its own language protocol, and “company-speak” isn’t one of them. So what to do? Blog about it.

Media 305

Media Sharpe Learning-by-Doing Blog 305

Terry Starbucker

SEPTEMBER 26, 2010

You were a pretty darn good leader and checked all your boxes, but you were a poor diplomat, and thus, the company as a whole did not succeed. So how can we maximize peer-to-peer and department-to-department relations, and thus maximize our company’s chances for success?

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Course Blog Objective Efficiency 283

Terry Starbucker

APRIL 25, 2010

However, to truly move the quality of the service being delivered into the realm of “difference making&# , we must talk often about the human side of the equation, and the real benefits that accrue, to the company, and most importantly, to the individual. Go that extra mile and give your customers the best possible service.

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Letter Metrics Blog Open-book 254

Terry Starbucker

OCTOBER 3, 2010

It’s 2010, sneaking up on 2011 – I’m looking for a HECK of a lot more than eye contact and posture from my leader. Mary Shaun Emerson October 8, 2010 at 9:22 am I am familiar with a Fortune 100 company that doesn’t have offices at all. I am going to gladly share this with those around me. Thanks again.

Open-book 419

Open-book Tips Blog Learning-by-Doing 419

Terry Starbucker

OCTOBER 17, 2010

Think about it – how many times do you look at your internal web site, or company bulletin board, or actually pay close attention at staff or team meetings? That is, just because you put something out there doesn’t mean everyone is even going to see it, or hear it. That’s why we need to repeat things, repeatedly.

Self-aware 409

Self-aware Blog Media Learning-by-Doing 409

Terry Starbucker

NOVEMBER 4, 2010

It’s about inspiring people to believe in the company vision and values, and to figure out what’s really in it FOR THEM – job fulfillment and satisfaction. Sure, it can work, but it isn’t sustainable. Leaders have to step up, and INSPIRE people, every day. That involves bringing in your passion, and your heart.

Leadership 284

Leadership Follow-up Blog Learning-by-Doing 284

Terry Starbucker

AUGUST 19, 2010

All the best, Terry Ric Nunez August 19, 2010 at 8:21 pm Hi Terry, Many years ago I had a similar job in UK in a recycling company. After few days working in the company, my supervisor moved me to the truck work and machinery and I didn’t had to work with the trash anymore.

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Learning-by-Doing Blog Follow-up Engineering 235

Terry Starbucker

OCTOBER 31, 2010

Mary Beth Wilkerson November 2, 2010 at 3:33 pm I teach a hiring class at my company and would love to use this advise if youa re okay with us posting your link to our site. Ann Sabo November 3, 2010 at 1:01 pm The problem with the interview process used in most companies is that it is extremely time-consuming and often ineffective.

Micromanagement 326

Micromanagement Follow-up Blog Learning-by-Doing 326

Terry Starbucker

JULY 4, 2010

That’s our version of a scientific hypothesis – “If I lead a person THIS way, this person will react to it in THAT way, and they will make their expected contribution to the overall company objectives&# It’s quite a challenge, because that process has to be repeated for each member of the team.

Chemicals 222

Chemicals Leadership Blog Comparison 222

Terry Starbucker

JUNE 6, 2010

It made me realize that I’ve let the many changes that this year has brought to my company and my team distract me from the key foundational work I should be doing. Andrew Silberman June 8, 2010 at 9:08 am Definitely want to use this checklist on our upcoming company mid-June Advance.

Leadership 263

Leadership Blog Learning-by-Doing Benchmarking 263

Terry Starbucker

FEBRUARY 8, 2010

A few years ago my company started tracking a customer service metric, based on specific customer feedback. When we first started we more or less just “put it out there”, explaining the mechanics of the metric, the way it was compiled and scored, and setting a company goal. Here’s a specific example.

Succession 284

Succession Simon Metrics Tactics 284

Terry Starbucker

MAY 27, 2010

It saved me from making a huge mistake with the company of my dreams but instead of trying to put a square peg into a round hole I decided to say I am not qualified but can we still talk. Jamie Favreau May 27, 2010 at 10:28 pm I have written down my goals but I think writing down my dreams is the next step in the process.

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Blog Document Learning-by-Doing Goal 384

Terry Starbucker

OCTOBER 8, 2009

I know, you must be saying to yourself – isn’t that just absolutely, positively obvious – they are a food company! The one in particular that was hiding in plain sight for Kraft? The food needs to taste good. That, of course, has now changed, and the ship has been righted.

Leadership 167

Leadership Charisma Committee Conference 167

Terry Starbucker

NOVEMBER 7, 2010

The company that I’ve worked for over the last 16 years is being sold, and so, next weekend, my wife and I will be moving from Connecticut to Portland, Oregon. by Starbucker on November 7, 2010 It is a time of change for me.

Heron 256

Heron Leadership Learning-by-Doing Blog 256

Terry Starbucker

DECEMBER 2, 2010

An edgy marketing campaign might be what’s needed to jump start the brand but it might be too big of a leap for a conservative company. Our personal belief in our ideas may blind us to the barriers we must address. We should follow the example of Antonio Lucio, chief marketing officer of Visa.

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Influence Blog Politics Learning-by-Doing 275

Terry Starbucker

JANUARY 28, 2010

. “ 7 Lessons For Leading In Crisis “ – Bill George I recently had the good fortune of seeing Bill George speak at the World Economic Forum in NYC; he’s an ex-big company CEO who spoke about leading in crisis, and turning crisis into opportunities. “SWAT – Seize The Accomplishment&# – Timothy L.

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Books Review Leadership Crisis 176

Terry Starbucker

AUGUST 25, 2010

When the tech bubble burst around that time I refused to believe I had erred by taking so many positions in risky dot-com companies. I had an E-trade account and was wheeling and dealing like a Wall Street pro – or so I thought. I didn’t bail out in time because I didn’t acknowledge my mistake.

How To 283

How To Learning-by-Doing Blog Self-aware 283

Terry Starbucker

JANUARY 3, 2010

The Right Team on the Field – I think that many companies put off adjusting their teams towards the end of 2009. Yeah, we’re a survey company and so this is technically shameless self-promotion, but believe me when I say we find surveys to be very useful for our own planning. The two that resonate with me are #4 and #7.

Leadership 418

Leadership Ethics Course Learning-by-Doing 418

Terry Starbucker

APRIL 4, 2010

And as a result, it puts a big hit on company productivity, because you are not the only one who is experiencing this. It’s hard to focus on anything else. Now take that feeling on the tarmac, and port it over to the workplace. Yep, it’s the Tarmac Syndrome.

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Blog Learning-by-Doing Information Follow-up 271

Terry Starbucker

AUGUST 1, 2010

The manager needs to make sure that the company’s short and long-term objectives are always in the front of everyone’s mind, as well as make sure that every individual clearly understands what is expected of them on a day-to-day basis. “ Fc&# is Focus.

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Blog Metrics Learning-by-Doing Handbook 246

Terry Starbucker

NOVEMBER 28, 2010

Then, it was for a series of missed deadlines. Now, he was there because of a careless error that cost the company a customer. First it was for some poorly completed work. Jerry had hired George several years ago and taken him under his wing, and had spent a lot of time with him, trying to groom him into a high performer.

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Learning-by-Doing Blog Media Review 269

Terry Starbucker

AUGUST 8, 2010

Oddly enough, the movie was financed by a food company or it would possibly never have been made at all, and in a way it’s one of the more creative marketing campaigns ever seeing as I can go to any candy store and buy Wonka candy right now.

Leadership 283

Leadership Idea Generation Open-book BHAG 283

Terry Starbucker

FEBRUARY 14, 2010

Which by the way – that is the reason of the existence of our company. On my daily activities – I feel frustated when people do not do what they are supposed to do, the real challenge is How can I get things done thru people without being aggressive? How can I come accross a person that really wants to support our customers?

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Budgeting CPA Maturity Open-book 256

Terry Starbucker

APRIL 18, 2010

We have a high turnover rate at our company and I wonder if having more training around what type of people to hire would help? If your company can devote some time and effort to training everyone on how to hire well, I’m sure the turnover will decrease. I’m going to pass your article along to my collegues. Make sense?

Open-book 222

Open-book Blog Core Competence Books 222

Terry Starbucker

MARCH 7, 2010

Let’s look at a business example, like hitting an important business metric that has eluded a company for years. Once again, because of the effort necessary to achieve the milestone, there’s a strong temptation to ease off the accelerator (especially from the rank and file, who have toiled the most), at least for a short period.

Succession 160

Succession Learning-by-Doing Career Short-term 160

Terry Starbucker

SEPTEMBER 12, 2010

I think this is particularly interesting from the larger perspective of companies and how they engage in social media. I don’t need to rely on others to do this for me. Now, you instantly see how well your content does, while also being able to distribute it broadly.

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Media Blog Learning-by-Doing Influence 306

Terry Starbucker

NOVEMBER 29, 2009

Jeanne, “have fun and get it done&# is about the best mantra any company could have. Our company has always had a strong family feel (the owners are brother and sister). Chrysula, yes indeed, we would be getting somewhere! Here’s hoping that one day it’s commonplace. I also appreciate the encouragement!

Leadership 367

Leadership Power Blog Loyalty 367

Terry Starbucker

JANUARY 10, 2010

I visit my company’s field operations quite often, and I like to talk personally with as many folks as I can. The karma comes back to me when I get e-mails or letters about how just showing up, and taking the time to chat, made a difference in how they felt about their jobs.

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Blog Learning-by-Doing Follow-up Media 348

Terry Starbucker

NOVEMBER 1, 2009

There are concrete examples of companies that are knocking it out of the park who’s leaders live and breathe these guidelines. There was a great NPR story last week about two companies – Lincoln Electric and Hypertherm that have adopted a ‘no-layoff’ model. SURESHKUMAR.S

Leadership 337

Leadership How To Blog Learning-by-Doing 337

Terry Starbucker

OCTOBER 21, 2010

They are tactics that fit into a strategy, which fits into a bigger picture of the goals we’re trying to achieve as a company. I think these are all great, but they are not the strategy. The analogy I use is simple: you don’t have a “phone strategy&# so why would you have a “Facebook straetgy&# ?

Media 289

Media Tactics Strategy Open-book 289

Terry Starbucker

DECEMBER 20, 2009

Out of the blue, I got a call from an executive recruiter who was looking for a particular kind of accountant to “run” a service company with over 425,000 customers. Apparently he didn’t care and the next thing you know I was indeed running the operations of that company.

Blog 214

Blog Letter Learning-by-Doing Career 214

Terry Starbucker

SEPTEMBER 16, 2010

Now I’ve been hired by a company for social media marketing – something I’ve never considered. Kimberly September 17, 2010 at 9:21 am I am a recent college grad from Emerson College in Boston, where I went to school for writing and publishing with a journalism minor.

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Blog Learning-by-Doing Conference Media 339

Terry Starbucker

DECEMBER 27, 2009

Its probably unrealistic that an owner/founder of a company will find an employee, much less several, that is as committed as he. Its not their business, not their idea. But, recruitment and retention of the good ones is critical.

Open-book 311

Open-book Price Blog Learning-by-Doing 311

Terry Starbucker

NOVEMBER 7, 2009

We recently hired an outside firm at my company to take a look at some of our operations, and sure enough, they looked at some rocks we hadn’t looked under for several years – and found some things that we could change to make us better.

Succession 203

Succession Blog Learning-by-Doing Media 203