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Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Modern Servant Leader

The company has been a role model of servant leadership since its founding by Herb Kelleher (and others). Jordan reflected the company’s commitment to servant leadership. During mergers and acquisitions it is common for companies, especially the acquired, to experience a dip in operational performance.

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The Why, What And How Of Learning

Eric Jacobson

Keyes recaps his learned business lessons for top management and CEOs at companies of all sizes. Forming strategic collaborations to rescue a dying company. from 2007 to 2011. And in his book, he shares much about his time at Blockbuster and that company’s journey. It’s convenience, not products.

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The ?M? Word: A Company's Most Underrated Intangible | In the CEO.

In the CEO Afterlife

The “M” Word: A Company’s Most Underrated Intangible. by John • November 30, 2011 • Human Resources , Leadership , Life , Marketing , Strategy • 0 Comments. Companies short on momentum have a heck of a time finding it, and those who enjoy momentum can ride the big surf for extended periods of time.

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What Has 2011 Taught You About Business and Leadership?

Tanveer Naseer

As this is the last week of the year, many of us are understandably looking back at the past 12 months and discussing what we consider to be the significant events of 2011. In most cases, such discussions tend to focus on the numerous challenges and upheavals we’ve either watched from afar or witnessed first-hand.

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The Rise Of Deglobalization

The Horizons Tracker

However, the pace of international trade of goods and services has been waning significantly since 2011, a trend that is being driven in part by the growing tide of nationalism. In this context, the question arises: how can industrial companies ensure sustainable growth in today’s global markets?

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Leaders vs. Managers

Great Leadership By Dan

In this second installment, Jim offers his take on the difference between managers and leaders. I've always thought the "leader vs. manager" debate was kind of useless, and I wrote an early post about it here. Note: today, 10/28/2011, is the 4 year anniversary of Great Leadership. Leaders vs. Managers. There are risks.

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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

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