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Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Modern Servant Leader

The company has been a role model of servant leadership since its founding by Herb Kelleher (and others). Jordan reflected the company’s commitment to servant leadership. During mergers and acquisitions it is common for companies, especially the acquired, to experience a dip in operational performance.

Airlines 203
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The September 2011 Leadership Development Carnival - Back to School Sale

Great Leadership By Dan

Welcome to the September, 2011 Leadership Development Carnival - Back to School Sale! Not all use values to guide decisions and behaviors on a daily basis company-wide. Aisle Four: Electronics: Art Petty presents Leadership Caffeine: Fun at the Cousin's Reunion with Luck, Hope and Hard Work posted at Management Excellence.

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Managing Board Relations | N2Growth Blog

N2Growth Blog

In today’s post I’ll deal with a skill set that all successful CEOs excel at…managing board relations. What’s interesting to me is that of all the constituencies that CEOs must deal with, the relationship with a board of directors is among the easiest to manage.

Blog 300
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Managing the “Great Expectations” of the Next Sales Generation

Women on Business

The death of the traditional salesman has been greatly exaggerated,” heralded a recent column in The Economist (October 22, 2011). Then when a VP of sales says: “Your grad left our company after a year,” I have to give him the bad news — “You didn’t engage your new employee the way she expected.”. They’re so high maintenance!”

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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 277
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QAspire Blog: Practical Insights on Quality, Management.

QAspire

Home Go to QAspire.com Guest Posts Disclaimer In Pursuit Of “Customer Delight”: Getting The Basics Right A lot of companies have the phrase “delighting our customers” in their well-crafted mission statements and quality policies. The basis criteria might only keep the customers satisfied but not delighted.

Quality 154
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Apprenticeship Levy flexibility and productivity

Chartered Management Institute

The cost per employee is half the EU average, and the number of days spent on training is at its lowest since 2011. This focus on short-term challenges neglects the development of essential management and leadership skills. So, it gives me a lot more opportunity in the projects I can get involved in.