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3 Steps to Break Out in a Tired Industry

Harvard Business Review

Michael Levie, a seasoned hotel executive, and Rattan Chadha, a successful retail entrepreneur, were having dinner. In both 2010 and 2011, TripAdvisor voted citizenM “The Trendiest Hotel in the World.” The topic of conversation was the hotel industry. Decide who you want to be and be very good at it!”