Don’t EVER Doubt How Leadership Impacts the Employee Experience, Customer Experience, and Overall Brand Experience!
Eric Jacobson
JUNE 21, 2023
In my blog posting today, Debbie answers the following questions: Question : In the newly released book, The Experience Mindset , author Tiffani Bova recommends that when companies are attempting to keep up with relentless demands of customers, that they don’t favor the customer experience (CX) over the employee experience. Why or why not?
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