Strategy Driven

SEPTEMBER 27, 2013

After decades of formally documenting the stages of business-customer relationships, we’ve learned that many companies become complacent in their endeavor to understand, satisfy, and embrace the emotional needs of consumers. Complimentary Resource – 2011 Trends Report: Customer Relationship Management.

Aaker 64

Aaker Short-term Marketing Benchmarking 64

Eric Jacobson

SEPTEMBER 9, 2010

Thursday, September 9, 2010 Is Your Crisis Management Program In Place? As we near the last quarter of 2010, its wise to think about how we can make our businesses stronger in 2011. One way will be to ensure our crisis management plans are in place. Unfortunately, most businesses dont have a plan. •Who will do what?

Crisis Management 62

Crisis Management Crisis Management Mentor 62

Women in the LEAD

JUNE 25, 2010

I always remember in Viktor Frankl's classic book, Man's Search for Meaning , he documented how those who survived the Holocaust were people who envisioned that they had something significant left to contribute. Right now, with so many situations in crisis, we need to keep ourselves focused on a positive vision of our future. Let

Letter 68

Letter Video Positioning Simon 68

Roundtable Talk

SEPTEMBER 15, 2010

Document all conversations , and if it doesn’t stop, consider serious penalties. Take actions against bullies immediately. Focus on their behaviour (not their personality). Clearly state the consequences (suspension, termination, etc.) and follow through. But probably most importantly of all, remember, you’re the role model.

Absenteeism 34

Absenteeism Handbook Stress Godin 34

Harvard Business Review

SEPTEMBER 9, 2015

This phenomenon has been documented in the consumer-packaged-goods , food , semiconductor-manufacturing , and other industries. During an economic crisis, the exaggerated decline in orders can be especially damaging to upstream suppliers that have high fixed costs tied to production assets. The China-Sparked Crisis.

Supply Chain 8

Supply Chain Retail Crisis Operations 8

Harvard Business Review

JUNE 13, 2012

In 2011, the company dropped its requirement to exit investment positions when losses exceeded $20 million. Strikingly, the executives involved in these cases did not make the classic decision-making errors that have been so well documented in the fields of behavioral decision research, behavioral economics, and behavioral finance.

Banking 9

Banking Kahneman Document Simon 9

Harvard Business Review

OCTOBER 28, 2013

trillion US$ in 2012 with respect to 2011 and still remains below 2005-2007 precrisis figures. As illustrated in a recent article , in the aftermath of the crisis, MNCs are adjusting their global strategies by narrowing their focus relative to international markets. to a plant in Kentucky.

Globalization 8

Globalization Operations Report Document 8

Harvard Business Review

JULY 11, 2013

the Pew Research Center found that the price of a private college education tripled between 1980 and 2010, and that average student loan debt for bachelor''s degree holders who had to borrow was more than $23,000 in 2011. As was the case with the sub-prime crisis and subsequent economic meltdown, there is plenty of blame to go around.

Education 13

Education Class Talent Management Learning-by-Doing 13

Harvard Business Review

JANUARY 15, 2013

Just as we argued, a lot of the lower-end, but profitable, work is now being done by cheaper providers or has been automated so that legally trained people are not necessary to get the basic results required (things like searching for documents in the discovery process).

Creativity 8

Creativity Consensus Business Model Committee 8

Strategy Driven

DECEMBER 3, 2019

From creating a meeting agenda to establishing a standard format for decision documents to holding in-person meetings instead of meetings by phone, there are proven techniques to drive efficiency that can be learned and adopted. Efficiency People’s time is a valuable commodity not to be wasted.

Agility 65

Agility Banking Supply Chain CTO 65

Rich Gee Group

NOVEMBER 28, 2010

How do we move from a paying-to-live societal reality into a sharing-mentorship paradigm without creating an imminent crisis of homelessness and poverty for ourselves and families? The question becomes – “How do we accomplish that delicate ‘crossing the bridge’ timeframe without collapsing our own individual support structures?”

Hedge 314

Hedge Class Video Career 314

Coaching Tip

JANUARY 20, 2011

Due to this coming crisis, talent management —finding, developing, and retaining high-performing employees—now is recognized as a prime driver of future business success. . Be sure to document results from each session and create little action plans, with intervening touchpoints, where a change is involved.

Development 115

Development Learning-by-Doing Talent Management Process 115

Harvard Business Review

DECEMBER 16, 2010

They'll increasingly be a source of, and resource for, innovation differentiation in 2011, if not for your organization, then for the firm you most dread competing against. Where professionals once wrote memos to be read, 2011 begins an era in which documents are written with touch both in mind and on fingertips. That's right.

Innovation 16

Innovation Supply Chain Business Simulation Advertising 16

N2Growth Blog

SEPTEMBER 14, 2010

How can a CEO who took a leadership responsibility with one business (and in this case falsified company documents and was fired) move to a competitor and believe in any way that there is a shred of integrity in his actions? I believe that this kind of behavior demonstrates low integrity – way low.

Open-book 272

Open-book Greenleaf Blog Marketing 272

Eric Jacobson

JUNE 25, 2010

The 224-page book, at a nice price of $14.99 (now for about $10 on Amazon), provides lots of tips and examples, and even includes the actual appraisal forms used by 10 organizations and associations that are both interesting to review and handy to use as "best practice" documents. Thats what inspired her to write this book.

Tips 50

Tips Armstrong Handbook Mentor 50

Strategy Driven

FEBRUARY 3, 2012

Visioning document. Crisis Plan. Copyright 2007-2011 by StrategyDriven, Inc. Recognize the role of professional communicators. Seek qualified counsel. Corporate Communications Program – Essential Ingredients. Strategic Plan. Mission statement. Goals and objectives. Timeline for implementation. Benchmarks for measurement.

Positioning 50

Positioning Company Strategic Planning Guidelines 50

N2Growth Blog

SEPTEMBER 19, 2010

Gene Waddell, an Archivist at the College of Charleston created a two part document titled, "Using Rare Books to Inspire Learning," which has an impressive list of books [link] , [link]. A few years ago New York Times writer Harriet Rubin wrote a great article, CEO Libraries Reveal Keys to Success [link]. Happy Reading!

Blog 419

Blog Open-book Library Learning-by-Doing 419

Harvard Business Review

MARCH 25, 2013

But before the current crisis, very little attention was paid to this idea of national insolvency. There are very few mentions of national insolvency during the East Asian crisis of the late 1990s, for example. But there is no asset valuation concept in the founding documents of any nation state; nor should there be.

Company 16

Company Banking Restructuring Policies 16

Harvard Business Review

MARCH 25, 2013

But before the current crisis, very little attention was paid to this idea of national insolvency. There are very few mentions of national insolvency during the East Asian crisis of the late 1990s, for example. But there is no asset valuation concept in the founding documents of any nation state; nor should there be.

Company 9

Company Banking Restructuring Policies 9

Harvard Business Review

FEBRUARY 8, 2013

The McKinsey Global Institute reports that price volatility has hit a high , second only to the energy crisis of the 1970s. Growth will benefit operations that design for durability , employ repair technicians, warehouse replacement parts, create service documentation , and build software to facilitate them all.

Resources 8

Resources McKinsey Globalization Industry 8

Harvard Business Review

SEPTEMBER 13, 2013

Faizul Muhid searched corpses for identifying documents and features; he now self-medicates with anti-depressants, asking, "Am I gonna be psycho?" Why Your Virtual Garden Doesn't Yield Any Crops How Zynga Went from Social Gaming Powerhouse to Has-Been Ars Technica Ars Technica Between 2007 and 2011, Zynga seemed unstoppable.

Class 8

Class Health Care Supply Chain Globalization 8

Harvard Business Review

JULY 29, 2014

s father, Bill Offutt, who had founded the company and remained its chairman, didn’t seem bothered by the lack of documentation. Well, back in 2011, we made a few big acquisitions that gave us a lot of great properties but also stuck us with billions in debt, most of which had to be financed with short-term paper. It burned Sarah up.

Case Study 9

Case Study Real Estate CFO Letter 9

Coaching Tip

DECEMBER 2, 2011

He decided that the apparent end of Zuccotti was not a tragedy but the latest in a series of crisis-driven opportunities, what he calls "revolutionary moments" akin to the slapping of a Tunisian fruit vender. "I Source: The NewYorker, November 28, 2011 and Bloomberg BusinessWeek, October 17, 2011. This means escalation.

Leadership 84

Leadership Document Conference Crisis 84