Women on Business

DECEMBER 2, 2010

Building Customer Loyalty Building customer loyalty by being loyal to them. Any business person worth their salt will tell you that. Employee Brand Differentiation Differentiating oneself in the workforce today may hold the key.

Brand 215

Brand Press Release Discount Customer Loyalty 215

N2Growth Blog

JANUARY 3, 2011

Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. That is the question that many a business is forced to ask at some point during their life cycle.

Restructuring 289

Restructuring Blog CEO Brand 289

Strategy Driven

MAY 8, 2011

Learn how to utilize social media to increase customer loyalty. Solutions,&# “Harvest Social Knowledge for Customer Service,&# and learn how “Social CRM Turns Customers into Competitive Advantage.&#. Copyright 2007-2011 by StrategyDriven, Inc. Leveraging the Power of Social Media. by Oracle Corporation.

Media 50

Media White Paper Power Resources 50

Strategy Driven

JANUARY 8, 2012

Now is the time to get proactive on developing a solid online brand protection strategy that will safeguard marketing investments, revenues, and most importantly, customer trust for 2012. Copyright 2007-2011 by StrategyDriven, Inc. Consider leaving a comment! This content is intended for personal and non-commercial use only.

Brand 50

Brand Resources Strategy Customer Loyalty 50

Harvard Business Review

DECEMBER 29, 2011

Our most-read slideshow in 2011 was " Difficult Conversations: Nine Common Mistakes." Turn Customers into Promoters. Fred Reichheld explained how to increase customer loyalty the way that Apple does. Well, a girl can dream.). Audio podcast. The Hidden Demons of High Achievers. Boost Power Through Body Language.

Video 15

Video Porter Charisma Customer Loyalty 15

Strategy Driven

MARCH 26, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2011 by StrategyDriven, Inc. About the Author.

Loyalty 56

Loyalty Customer Loyalty Follow-up Seminar 56

N2Growth Blog

NOVEMBER 15, 2010

There are some organizations, business, and leaders who have an expectation that loyalty is a blind loyalty and that it does not preclude any behavioral example from them.

Loyalty 411

Loyalty Blog Leadership Brand 411

Strategy Driven

MARCH 19, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2011 by StrategyDriven, Inc. About the Author.

Wireless 50

Wireless Loyalty Customer Loyalty Seminar 50

Strategy Driven

APRIL 2, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2011 by StrategyDriven, Inc. About the Author.

Education 50

Education Training ROI Loyalty 50

Strategy Driven

APRIL 8, 2011

Some or all competitor brands are not visible and credible with respect to the new category or subcategory, even though in other established categories they might not only be visible and credible but even have the highest reputation and customer loyalty. Copyright 2007-2011 by StrategyDriven, Inc. About the Author.

Brand 56

Brand Aaker Six Sigma Short-term 56

Harvard Business Review

DECEMBER 14, 2011

Among the top performers on the 2011 World's Best Multinational Companies list are culturally-strong technology companies such as Microsoft, NetApp, SAS, and Google. Competitiveness, customer loyalty, innovation, and productivity — while critical to daily operations — trailed behind with each under 20 percent.

Company 17

Company Heskett Ryan Audience 17

Harvard Business Review

JULY 13, 2011

As customers grow more sophisticated, more numb to the idea of a daily email which may or may not offer them something they want and competitors come up with more fine-tuned offers, Groupon's model shows some vulnerability. Give it a 2. As a general rule, I would prefer a score over 40.

Business Model 15

Business Model Discount IPO Customer Loyalty 15

Strategy Driven

NOVEMBER 8, 2010

Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation.

Media 50

Media Follow-up Software Newsletter 50

Harvard Business Review

JANUARY 19, 2011

The 2011 Ford Explorer, for example, is using EcoBoost engine technology to improve fuel efficiency by 25%. It's not easy, but it can drive real innovation and new thinking, as well as build customer loyalty that maintains or grows market share. (I

Strategy 15

Strategy PPM Long-term Short-term 15

Harvard Business Review

JANUARY 28, 2013

Customer loyalty like this might seem like a nice problem to have—and it is. Now in its fourth decade, Star Wars is consistently among the top-five licensed toy brands, bringing in retail sales of more than $3 billion in 2011. "It You still owe us big time for introducing us to Jar Jar Binks."

Franchising 8

Franchising Licensing Merchandising Film 8

Harvard Business Review

OCTOBER 21, 2016

Flooding in 2011 in Thailand, harmed 160 companies in the textile industry and halted nearly a quarter of the country’s garment production, increasing global prices by 28%. Building Customer Loyalty. Some 62.4% of investors are concerned about the risk of stranded assets (i.e.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Strategy Driven

MARCH 21, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2011 by StrategyDriven, Inc. About the Author.

Reputation 50

Reputation Loyalty Customer Loyalty Seminar 50

Harvard Business Review

MARCH 14, 2016

Successful founders understand the economics of customer loyalty. In their early days they know every customer by name. Keeping that up becomes impossible as they grow, but nevertheless they remain obsessed with making sure that someone is looking out for every customer at all times. Focus is undemocratic.

Company 8

Company Hotels Supply Chain Long-term 8