First Friday Book Synopsis
OCTOBER 6, 2011
How NET PROMOTER Companies Thrive in a Customer-Driven World Fred Reichheld with Rob Markey Harvard Business Review Press (2011) Here is an open-source system whose “engine” can drive profitable growth This is a revised and expanded second edition of a book published in 2006. The Ultimate Question 2.0:
First Friday Book Synopsis
MARCH 30, 2012
Creative Thinkering: Putting Your Imagination to Work Michael Michalko New World Library (2011) How and why conceptual blending of dissimilar subjects, ideas, and concepts is the most important factor in creative thinking Those who have read any of Michael Michalko’s previously published books, notably Cracking Creativity and Thinkertoys, already (..)
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First Friday Book Synopsis
MAY 12, 2011
The Best Business Books Ever: The Most Influential Management Books You’ll Never Have Time to Read Basic Books (2011) Note: This review is of a book published earlier this year. It is a sequel to one published in 2003. What we have here is a series of brief discussions “the most influential management books you’ll [.].
First Friday Book Synopsis
NOVEMBER 4, 2011
Moore Harper Business/A HarperCollins Imprint (2011) How to free your organization from “the ideology of comfort and the tyranny of custom” The quotation in the title of this review is from Leading Change in which James O’Toole brilliantly explains why most [.].
First Friday Book Synopsis
SEPTEMBER 21, 2011
Breaking Away: How Great Leaders Create Innovation That Drives Sustainable Growth – and Why Others Fail Jane Stevenson and Bilal Kaafarani McGraw-Hill (2011) How and why to create a “magic mix” of innovation leadership with innovation processes Year after year, annual lists of the most highly creative organizations include “the usual suspects”: Amazon, (..)
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