Terry Starbucker

NOVEMBER 1, 2009

This sets up a wall between management and the rank-and-file that is very, very hard to knock down. Leading vs. Managing – This is the big one- the ultimate battle. The easiest way to make the distinction is just open a dictionary and read the definitions of “manage&# and “lead&#. SURESHKUMAR.S

Leadership 337

Leadership How To Blog Learning-by-Doing 337

Terry Starbucker

NOVEMBER 17, 2010

Coach of a High School Hockey Team and a by day manager at work. Being yelled at is not influential on the behavior of your emplyees because you, as manager/leader, are not in charge of their motivation…they are! Maybe younwill write part 2 To Rant Or Not To Rant (in that blog comment)! Thanks for writing this.

Media 272

Media Blog Motivation Learning-by-Doing 272

Terry Starbucker

MAY 31, 2010

It also needs to be balanced by effectively dealing with those who are under-performing against those same norms – the other side of what I call the management spectrum. But it certainly shouldn’t be thrown around like candy either. Thanks for sharing!

Leadership 292

Leadership Shaw Open-book Letter 292

Terry Starbucker

MARCH 15, 2010

All too often I see new supervisors struggling mightily with the idea of actually “managing&# a staff – setting priorities, communicating the company vision, motivating, holding people accountable, and delivering the necessary coaching and corrections. This is where awareness of the benefits leadership skills provide comes in.

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Team Training Blog Skills 261

Terry Starbucker

FEBRUARY 8, 2010

Home About Me About This Blog Starbucker’s Amazon Store TerryStarbucker.com Ramblings From a Glass Half Full The One Question Every Successful Leader Must Answer (Even Before It Is Asked) by Starbucker on February 8, 2010 The supervisor is frustrated – in his mind, he has done everything right to manage his team to a successful outcome.

Succession 284

Succession Simon Metrics Tactics 284

Terry Starbucker

APRIL 18, 2010

I see good IT people promoted as IT managers because of their good results in IT, and then others wonder why they are bad managers. The personality of a good manager can be very different from the skills of a good IT person. Andy Hayes April 19, 2010 at 3:08 pm Reminds me of something a mentor told me one time.

Open-book 222

Open-book Blog Core Competence Books 222

Terry Starbucker

MARCH 10, 2010

Totally agree, I manage multiple clients, my band and personal social media accounts and I must say that although I am busier than ever before I too feel that trying to cover all bases, be in all places at once etc, has indeed a negative side effect = reduced productivity. . Well said, Terry!

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Media Blog Open-book Productivity 278

Terry Starbucker

FEBRUARY 14, 2010

I learned a couple of very valuable lessons – autocratic/fear management wasn’t going to work over the long-term, and I should never pretend to be something that I’m not. I think fear-based management is a carry over from the industrial age and scarcity days.

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Budgeting CPA Maturity Open-book 256

Terry Starbucker

JUNE 27, 2010

But most of the time, I’d manage to put them in order of their importance. And yes, that officially qualifies me as a dinosaur.) I would always be making “to do&# lists on those pads. Some were short, and some were long.

Productivity 275

Productivity Products Blog Learning-by-Doing 275

Terry Starbucker

FEBRUARY 2, 2010

Day-to-day Management Effective leadership selective memory also works well on a smaller scale- for example, in assessing the overall potential and performance of teammates, or effectively dealing with negative feedback.

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Blog Learning-by-Doing Discount Download 243

Terry Starbucker

JULY 11, 2010

Make sure the entry-level managers are getting attention as well – these efforts will pay off when things get cranked up again in the fall. Set some specific short term goals for them, and better still, throw in an incentive or two (a really good one this time of year is a “free&# Friday or Monday off).

Incentives 232

Incentives Blog Seminar Short-term 232

Terry Starbucker

JUNE 13, 2010

There are three main ways to do it: Proper Anger Management Respect for the Facts Keeping Hearsay in Perspective Let’s start with anger. Anger must be managed – that release must go somewhere other than the knee. Do some deep breathing. It lurks in many places in the workplace. Take a walk. Popularity: 12% [ ?

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Information Blog Goleman Emotional Intelligence 301

Terry Starbucker

JANUARY 17, 2010

I’ve learned this the hard way over my many years in the business world, especially when I didn’t have a safety valve manager of my own. Unchecked and unreleased anger can be a killer to any organization, but think like a plumber, and you’ll be just fine. And you don’t even need a wrench.

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Learning-by-Doing Blog Advice Media 293

Terry Starbucker

OCTOBER 28, 2010

So I had to fight, with every ounce of my being, not to control and micro-manage my team as I adjusted my thinking. And this is the critical point in every leader’s development – the act of giving up one of the very things that got you to this point in the first place. I was a “doer”. I took pride in being one.

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Learning-by-Doing Open-book Blog Follow-up 305

Terry Starbucker

AUGUST 25, 2010

The biggest mistake I’ve made in my career, for example, was to decide to make a cross-country move to work for someone I was just not compatible with from a leader/manager standpoint. The lessons I’ve taken from my errors have been without a doubt the most valuable of my life.

How To 283

How To Learning-by-Doing Blog Self-aware 283

Terry Starbucker

OCTOBER 21, 2010

It can, if not managed properly, make the user terribly unproductive (don’t I know it) Very True so beware! It isn’t a strategy in itself but a piece of what your strategy to building your business should include…and a big one at that. It’s not going away – No it’s not.

Media 289

Media Tactics Strategy Open-book 289

Terry Starbucker

JANUARY 28, 2010

Customer service is the new marketing… Peter Zuev January 29, 2010 at 8:09 pm Dear Starbucker, I’m a student in BADM 720 “Management and Organizational Science&# class. She has asked you to read the book and to provide her with your evaluation, which she wants in the form of a 6 page report.&# Here is the list: 1).

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Books Review Leadership Crisis 176

Terry Starbucker

SEPTEMBER 2, 2010

As I’ve developed as a manager and teacher these past 26 years after graduation I’ve always remembered that garage, and the lesson it passed along – part of being a good teacher is figuring out right at the outset the student’s capacity to learn the material. Because numbers I could work with. I didn’t need a hammer!

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Hammer Learning-by-Doing Blog Video 250

Terry Starbucker

NOVEMBER 29, 2009

Mack McCoy December 4, 2009 at 11:42 am What a wonderful example of what true leadership / management looks like and WHY it is so successful. Ben Kimba Green December 4, 2009 at 10:34 am Great post! It is good to know that so many feel the same way. Thank you for sharing! Thank you for getting the word out!

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Leadership Power Blog Loyalty 367

Terry Starbucker

AUGUST 1, 2010

It’s not all in the employee handbook and instruction manuals – everybody, and especially customer facing teammates, must be able to make those daily practical judgments that make a huge difference between greatness and mediocrity These qualities are great, but they need to be amplified by a supervisor or manager. Great work.

Blog 246

Blog Metrics Learning-by-Doing Handbook 246

Terry Starbucker

OCTOBER 8, 2009

But apparently it wasn’t to the previous management – Rosenfeld discovered that way too many customers really didn’t like their products. I know, you must be saying to yourself – isn’t that just absolutely, positively obvious – they are a food company!

Leadership 167

Leadership Charisma Committee Conference 167

Terry Starbucker

MAY 23, 2010

lol We get to resolve a bunch of stuff over e-mail through some wonderful managers we have on staff, and that really does help things move along…and get everyone on the same page eventually. Wouldn’t trade the success we have had for anything in the world.

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Letter Blog Follow-up Conference 268

Terry Starbucker

AUGUST 12, 2010

For this reason I have always made it a practice to go out of my way to speak to managers or write to corporate headquarters when I receive great service from an employee. I want employers to know that I value their terrific employees and I want them to understand who the other workers should be emulating.

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Media Blog Taylorism Taylor 278

Terry Starbucker

FEBRUARY 18, 2010

Eventually I moved to LA in hot pursuit of a big management opportunity, filled with much Pressure. There was a girlfriend, an Uptown Girl of sorts. I tried to Tell Her About It. She’d say in reply, “ You’re Only Human , you’ll just have to see what happens”.

Leadership 220

Leadership Long-term Blog Learning-by-Doing 220

Terry Starbucker

OCTOBER 10, 2010

The real tasks of management are left to technocrats in sub-governmental and managerial units. The reason charismatic leaders are often chosen in business organizations is because they can influence people or customers. In other words they can sell. The CEO or the elected official is really only a figurehead or puppet of any organization.

Charisma 309

Charisma Welch Stage-Gate Self-aware 309

Terry Starbucker

SEPTEMBER 12, 2010

Cheers, Sheldon, community manager for Sysomos Mike Myatt September 15, 2010 at 5:52 pm Hi Terry: This is a wonderful look at how social media truly benefits leaders. GuruGal | writer & editor September 26, 2010 at 11:25 am Do you coach employees/managers on leveraging social media, too? Great post!

Media 306

Media Blog Learning-by-Doing Influence 306

Terry Starbucker

JANUARY 3, 2010

Sometimes as managers we get too caught up in the big picture and forget to focus on the details. rm’s management, employees, clients, stakeholders, and others. I especially like the #3 on the checklist. It may not become a problem right way however missing details can become a huge problem depending on the urgency.

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Leadership Ethics Course Learning-by-Doing 418

Terry Starbucker

APRIL 4, 2010

As managers we expect our coders to make progress every day on the tasks they are working on, and expect the updates to reflect such. The big negative there is that you can start to seem irrelevant or people may tune you out. Still, info is better than no info.

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Blog Learning-by-Doing Information Follow-up 271

Terry Starbucker

JANUARY 24, 2010

Because this elephant can take on so many faces, there is a good chance that all of those points of view exist within the management ranks of many companies – even the ones that already have some kind of SM presence. Do we dive straight in, stick our toe in the water, or just put our head in the sand and hope it goes away?

Media 305

Media Sharpe Learning-by-Doing Blog 305

Terry Starbucker

MAY 16, 2010

In my many years in the business world, I have learned that the best way to do this is by building a “bridge” of 5 operational points of emphasis that a leader must relentlessly drive into the hearts and minds of every person in the organization, beginning with the management and ultimately reaching every employee.

Metrics 243

Metrics Mission Statement Download Objective 243

Terry Starbucker

NOVEMBER 7, 2009

Seats are filling fast - dont delay [link] about 43 minutes ago from TweetDeck @tom_peters No, absolutely not. :-) about 1 hour ago from TweetDeck in reply to tom_peters @debworks Indeed he was.

Succession 203

Succession Blog Learning-by-Doing Media 203

Terry Starbucker

MARCH 28, 2010

I found that my seniors and managers had been working on the same client for years and had inevitably built relationships with client contacts. While reviewing the material for the exam, I remember thinking it was an important concept and assumed most professionals understood and applied the concept daily.

CPA 234

CPA Learning-by-Doing Long-term Career 234

Terry Starbucker

MAY 20, 2010

Uh oh, wrong choice of words. Young man”, he said, “I will not tolerate any nattering nabobs of negativity in this enterprise – do you understand?” Seats are filling fast - dont delay [link] about 42 minutes ago from TweetDeck @tom_peters No, absolutely not. :-) about 1 hour ago from TweetDeck in reply to tom_peters @debworks Indeed he was.

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Learning-by-Doing Blog Definition Open-book 388