Remove 2011 Remove Merchandising Remove Productivity Remove Succession
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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. P.S. Arc’teryx is still a great product, we will just purchase it at a different store. Leave a Comment Previous post: How To Start Fresh In 2011. Bad Customer!

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Resolution 2011: Make Your Strategy Coherent

Harvard Business Review

The big question for many leaders as they look toward 2011 is: "How can my company be one of them?". Leaders need to look past Wall Street-pleasing adjacencies or new businesses, and instead make sure their core strategy will result in long-term success. Earning the right to win is never a cakewalk.

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Why Tesco’s Strengths Are No Longer Good Enough

Harvard Business Review

If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. Troubles at Tesco, the UK’s leading retailer, are mounting. How did this happen?

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How Retailers Can Appeal to Lower-Income Shoppers

Harvard Business Review

Retailers face several challenges as they enter the 2011 holiday season. One such category was over-the-counter family planning products, better known as birth control. Between 2008 and 2010, prices of these products grew 17%, while sales grew by 14%. This blog post is part of the HBR Online Forum The Future of Retail.

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Groupon Doomed by Too Much of a Good Thing

Harvard Business Review

In the first quarter of 2011, Groupon posted a net loss of $113.9 And unlike the very few successful companies that scaled before they were profitable (think Facebook or Amazon), Groupon's business model does not benefit from significant network effects. Yet, the company reported ASCOI of positive $80.1

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Understanding the Stages of Retail

Harvard Business Review

Penney in November 2011 with a mandate to turn the ailing retailer around, all eyes were on him. Before that, he was the VP of merchandising for Target (or "Tar-jay"). Both this success and the failure stem from the same insight about consumer behavior. When Ron Johnson took over the helm at J. The purchase process is staged.

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How to Build Brand Religion

Harvard Business Review

Sometimes, the experience of anticipation can be just as powerful as the product you’re selling. And if the product is good and the demand exceeds the supply, the line will be a microcommunity of your very best fans wanting to pay patronage to your brand. Each year since 2011, the company unveils an Annual Report.

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