Leading Blog

APRIL 1, 2023

Admiral McRaven was honored to receive this honor in 2011 when he took charge of the United States Special Operations Command. When McRaven retired in 2014, he had 37 years as a Navy SEAL under his belt, leading men and women at every level of the special operations community.

Books 325

Books Norton Leadership Crisis 325

Strategy Driven

JULY 13, 2011

Operating-cost productivity metrics might include the component costs for building an automobile or delivering a package, the rates of rework, and so forth. Kaplan and Norton point out that customer satisfaction, internal business processes, learning, and revenue growth are important drivers of long-term performance. About the Authors.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

FEBRUARY 7, 2011

My research shows that, online, we take on new character traits that add up to a full-fledged "e-personality" — a disinhibited way of behaving and transacting that can be very different from how we have always operated. Norton & Company, 2011).

Real Estate 14

Real Estate Norton Comparison Self-aware 14

Harvard Business Review

MARCH 11, 2015

I talked with Ryan Buell , an assistant professor at the Harvard Business School, who studies the intersection of operations and customer behavior. Cinemark theater’s new self-service kiosks have “had concession spending per person climb for 32 straight quarters.” ” So why the uptick?

Banking 8

Banking Technology Norton Ryan 8

Coaching Tip

SEPTEMBER 20, 2011

and Canada and more than 7 million vehicles a year traverse the Ambassador bridge, according to the Public Border Operators Assn. 1 national infrastructure priority," says Roy Norton, the nation's consul general in Detroit. Sources: Bloomberg BusinessWeek, September 19, 2011 and Forbes, September 26, 2011.

Power 102

Power Norton Hamel Leadership 102