Terry Starbucker

DECEMBER 2, 2010

For years, I operated with the belief that all I had to do was come up with the most brilliantly creative and strategically sound solution. We work really hard on developing smart solutions, only to see them fail because we don’t have enough juice in the organization. And I say “we” because I’ve been as guilty of this as anybody.

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Influence Blog Politics Learning-by-Doing 275

Terry Starbucker

AUGUST 1, 2010

He had just spent several days reviewing our business operations, and after absorbing our successes and industry-leading metrics, he couldn’t figure it out on his own. So he was compelled to ask me that question, perhaps hoping I would reply with some magic formula that he could take back home with him.

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Blog Metrics Learning-by-Doing Handbook 246

Terry Starbucker

OCTOBER 24, 2010

Three years later, it was clear that we had chosen our pillars well, for we had made substantial improvements in nearly every measurable aspect of our operations, and, most importantly, drove excellent financial results that exceeded expectations. What were these magical tenets? Something way out of the box? Revolutionary?

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Quality Blog Media Objective 272

Terry Starbucker

NOVEMBER 7, 2009

We recently hired an outside firm at my company to take a look at some of our operations, and sure enough, they looked at some rocks we hadn’t looked under for several years – and found some things that we could change to make us better.

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Succession Blog Learning-by-Doing Media 203

Terry Starbucker

MARCH 15, 2010

Plus, taking these critical cogs in the wheel out of circulation for even a few days can certainly be a burden on the operation. Delivering such training can be expensive, because this is typically the largest management group in most organizations.

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Team Training Blog Skills 261

Terry Starbucker

DECEMBER 20, 2009

Apparently he didn’t care and the next thing you know I was indeed running the operations of that company. Out of the blue, I got a call from an executive recruiter who was looking for a particular kind of accountant to “run” a service company with over 425,000 customers.

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Blog Letter Learning-by-Doing Career 214

Terry Starbucker

JANUARY 10, 2010

I visit my company’s field operations quite often, and I like to talk personally with as many folks as I can. The karma comes back to me when I get e-mails or letters about how just showing up, and taking the time to chat, made a difference in how they felt about their jobs.

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Blog Learning-by-Doing Follow-up Media 348