How This Lingerie Store Boosted its Bottom Line, Despite the Downturn
Harvard Business Review
OCTOBER 3, 2012
For instance, when customers expressed a desire for more time with sales associates, Journelle reorganized its operations and stripped away all non-customer facing activities (e.g. The results are staggering: same-store sales are up 55% from the first half of 2011 to the same period in 2012. inventory counting) from sales staff.
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