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November 2011 Edition - Strategy Execution Newsletter - On Managing Processes

Six Disciplines

In this month's issue, we're focusing on managing processes. Do You Have The "Master Process" In Your Organization? have time-tested, proven processes that, if followed correctly, lead to consistent and predictable outcomes. Does your company have a "master process"? Process Procedes Predictable Performance.

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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

Nevertheless, training your staff to deliver great customer service should be a continuous process. Here, we look at the facts and explain why it is imperative that skills and performance are reviewed regularly. In addition, Harris Interactive found that nine out of 10 US consumers will pay more to ensure superior service.

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A Worthy Goal for 2011 and Beyond

QAspire

Home Go to QAspire.com Guest Posts Disclaimer A Worthy Goal for 2011 and Beyond New year brings with it new predictions, agendas, resolutions and trends. From Seth Godin’s post “ What is Excellence ” at Tom Peters website So, seeking/delivering excellence in everything you do is a goal worth chasing in 2011 (and beyond).

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Favorites of 2011: Team Building & Leadership activities / simulations

Mike Cardus

With the end of the year approaching, this week is a great to share some of my favorites of 2011. Favorite Team Building & Leadership Activities + Simulations 2011. Processing the Experience Using Mouse Traps. How To Process + De-Brief Team Building Activities. What an amazing year 2011 was!

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The Rise Of Deglobalization

The Horizons Tracker

However, the pace of international trade of goods and services has been waning significantly since 2011, a trend that is being driven in part by the growing tide of nationalism. “Digitization and the volatile dynamics of doing business globally have led technology-based industries to review their overall strategies,” they explain.

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Complimentary Resource – Taking the Performance Review Process from Painful to Productive

Strategy Driven

Taking the Performance Review Process from Painful to Productive. Learn how automated solutions can help HR professionals in small to mid-sized companies streamline the review process. Click here for more information on Taking the Performance Review Process from Painful to Productive. by SuccessFactors.

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Complimentary Resource – Take the Small Business Performance Review Process from Painful to Productive

Strategy Driven

Take the Small Business Performance Review Process from Painful to Productive by SuccessFactors Learn the “insider’s secret” of automating goal-setting and performance reviews to drive and sustain productivity and engagement. Learn how to take the pain out of the performance review process by downloading this white paper.