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2011 in review – Thanks for Reading

First Friday Book Synopsis

The WordPress.com stats helper monkeys prepared a 2011 annual report for our blog. This blog was viewed about 200,000 times in 2011. Here’s an excerpt: The Louvre Museum has 8.5 million visitors per year. If it were an exhibit at the Louvre Museum, it would take about 9 days for that many people to see [.].

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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

Here, we look at the facts and explain why it is imperative that skills and performance are reviewed regularly. Customers try to avoid poor service According to the 2015 Global State of Multichannel Customer Service Report, 62 percent of global consumers have stopped doing business with a company due to poor customer service.

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The Rainmaker 'Fab Five' Blog Picks of the Week - A Look Ahead at 2011

Sales Wolf Blog

 Today I would like to shift gears and take a look ahead at what the HR, talent management, and leadership development blogging community sees in store for us in 2011.  Below is a great collection of posts containing predictions, resolutions, trends, and thoughts for 2011.  Enjoy! .  Enjoy!

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The Roundtable Recap 2011 in review

Roundtable Talk

The WordPress.com stats helper monkeys prepared a 2011 annual report for our Roundtable Talk blog. This blog was viewed about 15,000 times in 2011. Click here to see the complete report. Filed under: results Tagged: leadership in review , The Executive Roundtable , top blog posts , top blog posts of 2011.

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Steve Brill’s Report Card on School Reform

First Friday Book Synopsis

Sara Mosle’s vigorous review of Steven Brill‘s book, Class Warfare: Inside the Fight to Fix America’s Schools, appears in The New York Times‘ Book Review section (August 21, 2011).

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The Roundtable Recap 2011 in review

Roundtable Talk

The WordPress.com stats helper monkeys prepared a 2011 annual report for our Roundtable Talk blog. This blog was viewed about 15,000 times in 2011. Click here to see the complete report. Thanks to everyone who’s been reading, subscribing and commenting.

Review 28
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HBR’s 10 Must Reads: On Managing People: A book report by Bob Morris

First Friday Book Synopsis

HBR’s 10 Must Reads: On Managing People Various Contributors Harvard Business Review Press (2011) Why and how to manage yourself so that you can then manage others effectively This volume is one of several in a new series of anthologies of articles that initially appeared in the Harvard Business Review, in this instance from 1980 [.].

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