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Rupert Murdoch, Customer Service Rep?

Harvard Business Review

Earlier this week, besieged media mogul Rupert Murdoch, who by all accounts is actually the man behind 140 characters , responded on Twitter to a person in Kentucky who had an all-too-common newspaper complaint: @ esbarr_ Yes. — Rupert Murdoch(@rupertmurdoch) October 24, 2012.@ — Gary Vaynerchuk (@garyvee) October 24, 2012.

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Why Are Some Sectors (Ahem, Finance) So Scandal-Plagued?

Harvard Business Review

billion due to derelict mortgage and foreclosure processes. This pact follows a February 2012 agreement between B of A, Citi, JPM, Wells Fargo and Ally with State Attorneys General and federal authorities to pay $26 billion for similar failings. billion to homeowners. Other banks are considering whether to join the agreement (e.g.