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Rethink the Value of Each Customer for Efficient Growth

Women on Business

Positive Social Media Sharing. Social Media. Do your customers with the highest CLV use social media? If they do, then actively leverage social media platforms to facilitate greater sharing among this valuable audience segment. Quality trumps quantity here.

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E-Coaching Roles

Marshall Goldsmith

The art of developing leaders will evolve with the technology that connects people through both wired and wireless networks. The executive of the future will readily access thought leaders who are the experts on almost any relevant issue through a variety of print, audio, video, and electronic media. by Marshall Goldsmith.

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A celebration of consistency. A legacy of insight.

Strategy Driven

In 1992 you had to rely on print media. There’s no reason for your voice to be muted, and (through search engines and social media) every opportunity to be found. Here are the imperatives of success for 2012 – and the next 20 years: 1. Now, you’re your own publishing house. Imperatives are not optional.

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Americans Are Willing to Pay More for the Digital Grid

Harvard Business Review

The survey, which was commissioned by GE’s Digital Energy business, also found that a majority wanted utilities to start using digital communications and social media tools to keep them informed in real time during a power outage. The system was already tested by Hurricane Irene in 2011 and Hurricane Sandy in 2012.

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Who's Really Responsible for P&G's Succession Problems?

Harvard Business Review

Using data from the 2012 survey, we also found that boards gave their companies'' very poor grades on talent management. consumer durables & apparel, retailing, education, media, hotels, restaurants & leisure); Consumer Staples (e.g., Penney''s board ousted Ron Johnson they reinstated his predecessor Mike Ullman. Succession planning'

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Disruptive Trends to Watch in 2013

Harvard Business Review

For example, Google ultimately emerged as a disruptive force that has transformed pieces of the media business. In 2012 a number of disruptive innovations came of age. One of 2012's most successful innovations was Nest's smart thermostat. Finally, it was a big year, for better or worse, for unmanned aerial vehicles (drones).

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India's Exploding Digital Economy

Harvard Business Review

Further, we'll see a roll-out of 4G wireless services across the country in 2012. Fueling this explosion is a fact of national culture: Indians love media. hours of media and entertainment a day, while 70 percent of the national population spends money on content, both online and off.