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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

The Demand Metric 2013 Employee Engagement Survey concluded that organizations that have more than 50% employee engagement retain more than 80% of their customers. A clear business case for leaders to focus on building engaged teams across the business.

Metrics 333
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How And When Automation May Affect Long-Haul Trucking

The Horizons Tracker

In Oxford’s Michael Osborne and Carl Benedikt Frey’s hugely influential 2013 paper looking at the likelihood of automation for various professions, truck driving was one of the professions that were projected to be automated in double-quick time. Department of Commerce, the U.S. Census Bureau, and the U.S.

Osborne 80
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Employee Empowerment: A Key Force in Leadership

Lead on Purpose

This disenchantment is painfully clear in the Gallup 2013 State of the American Workplace survey. Delegating these tasks to employees allows managers to focus on improving company morale and advancing workplace projects. These employees are costing their employer’s money in lost time and resources.

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Managing Distraction in the Digital Era

Great Leadership By Dan

Guest post from Amy Blankson: In 2013, the National Center for Biotechnology Information reported that the average attention span of a human has dropped to a mere eight seconds , one second behind that of a goldfish. I’m stepping away from my email to finish this project. Why does this matter? I’ll be back in one hour).

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Not Adhering to the Rule of 150

Coaching Tip

Office cliques can affect workplace culture in a variety of ways.according to nationwide survey conducted by Harris Interactive on behalf of CareerBuilder from May 14 to June 5, 2013, among a representative sample of nearly 3,000 full-time, private sector U.S. The survey found that not all managers succeed at staying neutral.

Loyalty 103
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Learning The Keys To Exceptional Execution

Tanveer Naseer

Amar told me in 2013 that some factors have changed since he first published his findings, for example, access to capital is more widespread through crowd-funding, along with a mainstream popularization of entrepreneurship and rise of a global startup ecosystem. A survey of Inc. These are not isolated examples. 40% of Inc.

Execution 257
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Developing a Leadership Training Program for High Potentials: A Case Study

Great Leadership By Dan

Additionally, they surveyed, on-line and anonymously, other individuals in management roles to get their perspective on the strengths and weaknesses of the current leadership team and what they believed were needed for future leaders given the direction the company was heading. They were all strong problem solvers and were driven individuals.