In a workplace that is increasingly collaborative and knowledge-intensive, many CIOs plan to create value by delivering these capabilities effectively. No wonder collaboration and analysis tools make up the single largest category of IT project spend. But much of this value is being lost because employees lack the skills to use these resources effectively. In response, CIOs must rethink how IT provides employee support and training.
IT Has To Deliver Great Tools — and Teach People to Use Them
CIOs need to rethink how to provide employee support and training.
August 12, 2013